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Modem losing internet connection throughout day
Several times per day I am losing internet connection briefly before the modem reconnects. ISP (wowway) says everything is ok on their end, so it must be either the modem or the actual physical conne...
Hey Mattferg93,
Super frustrating, I know!
Taking a look at my cable connection page posting you will notice I have signal power in the ~ -7 to -8 dB range. The technician was here today to take measurements on my cable. He told me ideal range is 0.0 dB plus or minus 10 dB (i.e. -10dB to +10dB). He said if the range is close to those limits the modem should work ok, but might experience issues at times due to significant fluxuations; TV is less fussy, but the modems are fussy. We installed a -7dB splitter before the router so the signal was -2dB. Remember to restart the modem and refresh your Cable Connection page in Genie to get the current readings. My current readings are ~0.0 +/- 2dB on the Genie Cable Connection page now. Internet has been stable for two days.
I suggest you ask the cable company to give a visit and confirm your signal power from the box, at the house panel, and at your modem connection. He also confirmed the speed of the cable and internet to be what I'm paying for. He also demonstrated the other parameters (like jitter) were all good too.
I'll also note that previously I did not have 32 bonded pairs locked in - I had more like 20. I also note the correctables and incorrectables are no longer 0 and are in the hundreds and thousands for each column and for each pair. I have no idea what that means.
C
Here is the Cable Connection status report on the downstream bonded pairs after installing the -7dB splitter to bring the power levels closer to the ideal zero state. Note that I have no dropped internet since this change.
C
| <tabindex=-1>Downstream Bonded Channels</tabindex=-1> | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
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