Hi DarrenM. I called Netgear support the other day and was told by a tech that "Netgear does not provide firmware to ISP's for users cable modems". I referred to several Netgear KB articles that specifically contradict this. They told me their supervisor was not available. At the end of the day, I have exhausted myself in making several calls to my ISP and Netgear to get a simple firmware upgrade on my otherwise well working Netgear C6300 modem. I am also done using Netgear equipment. I am relegated to going back and renting a cable modem from my ISP that is 100% managed by them including firmware updates. I am dissappointed that we could not work this out.
