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Forum Discussion

JIMM19722's avatar
JIMM19722
Aspirant
Oct 03, 2017

Nighthawk C7000 AC1900 I cannot login to change settings

I cannot login to change my settings, model C7000 (only choice R7000), have not changed password. The password genie comes up and asks me for the serial number and my mothers middle name which I neve...
Troubleshooting
DarrenM's avatar
DarrenM
Sr. NETGEAR Moderator
Oct 05, 2017

Have you tried to log into the unit via the web browser using 192.168.0.1 instead of using the genie app?

 

DarrenM

JIMM19722's avatar
JIMM19722
Aspirant
Oct 05, 2017

I tired logging in at 192.168.0.1 and 192.168.0.0. Followed all the instructions to fix the login that are posted on the internet. Nothing worked. As a last resort rebooted everything and was able to log on. Changed my modem settings and everything seems OK. Have no clue why that worked but it did.