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Question on CM1200 activation
Hi all, I am going to be activating a CM1200 on a new service/new house. I went to the Xfinity web site and read the directions, it looks pretty easy. One thing that confuses me - the instructions...
The phone has to be connected to the modem to use the app.
So you can either connect a router to the modem or you could use a laptop/pc to connect to the modem and set it up.
I usually use a pc/laptop as it tends to go faster/smoother.
Thanks for the help. You know what? I did activate it from my phone! And it was not connected to the modem!
1. I turned the modem on until the 'globe' was solid green.
2. I then downloaded a different XFinity app than the Xfinity Account app I have - in the picture I posted, it's the one on the left, with the house outline.
3. Once I downloaded it and logged in, it was ready to activate - it asked me to enter the MAC address, and it was activated in minutes!
I guess the app knows from my account/login that it's activation day, and no modem has been activated. The modem is online. So once I tell yhtme what modem it via MAC address, it sets it all up! Pretty cool from how it worked in years past.
I had to swap out modems as well and you're right, you can do it from the app provided your phone has a cellular connection.
Another method of install. Not sure which method I like better