Re: Dejavu - cax80 and xfinity

Question

Same for me with a new modem yesterday.&nbsp; I was getting 800 down with an older, no longer supported modem..&nbsp; I see several posts about and this and not a single resolution.&nbsp; &nbsp;Does this modem just not work and the only answer from support is something like "you don't know how to run a speed test" ?&nbsp;&nbsp;

FURRYe38 · Answer

What Firmware version is currently loaded?
Please post a copy and paste of the modems connection status page.Have the ISP check the signal and line quality UP to the modem.&nbsp;Be sure the ISP provisions the modem correctly.Be sure there are no coax cable line splitters in the between the modem and ISP service box.&nbsp;Be sure your using good quality RG6 coax cable up to the modem.&nbsp;Be sure to power OFF the modem for 1 minute then back ON.https://community.netgear.com/t5/Cable-Modems-Routers/General-info-and-Troubleshooting-for-Cable-Modems/m-p/1530376#M12853https://kb.netgear.com/24311/Power-level-guidelines-for-a-NETGEAR-cable-modem-router?article=24311https://www.duckware.com/tech/solving-intermittent-cable-modem-issues.html

Forum Discussion

Re: Dejavu - cax80 and xfinity

1 Reply