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NiveusT's avatar
NiveusT
Aspirant
Feb 13, 2022

Rockstar Games - Read Dead Onl - Nighthawk C7800 - Disconnects all PCs on Network, not ISP related.

I've tried a few of my older routers and they seem to work fine.

However, just this Netgear C7800 Nighthawk- For some reason during events in Read Dead Online, I get disconnected. So does everyone else who plays in this house that's using this router. (The old router sucks in general though, so we wanted to stick with the new Nighthawk.) It's not individual computer issues as it's on approx 7 different PCs- All different wireless cards and some even ethernet hardwire connected. Windows 10, Windows 11, etc etc. (I know it could be a Rockstar thing as well).


I've talked with the ISP and it's not happening on their end and the connection is strong, they don't see any hiccups with the connection, etc.


So that brings me to the router having an issue with something, not sure what.
I've opened ports. I tried turning off UPNP (then turned it back on when found out it didn't fix it). I asked for a firmware update push from the ISP (who says the latest is installed). I even made the mistake of turning off NAT... Whoops. Had to factory reset after that.

What can I look into changing? What can I try?

This router has been amazing- and this is the only issue I've been having. No other games have issues. LOL


4 Replies

  • plemans's avatar
    plemans
    Guru - Experienced User

    If you setup one of your old routers as an access point, do they still have issues? 

      • michaelkenward's avatar
        michaelkenward
        Guru - Experienced User

        While many questions about routers are generic and could be answered anywhere, some things need specialist knowledge.

        You might get more help, and find earlier questions and answers specific to your device, in the appropriate section for your hardware. That's probably here:

        Cable Modems & Routers

        In the meantime you could visit the support pages:

        Support | NETGEAR

        Feed in your model number and check the documentation for your hardware. Look at the label on the device for the model number.

        You may have done this already. I can't tell from your message.

        I mention it because Netgear stopped supplying printed manuals and CD versions some years ago and people sometimes miss the downloads.

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User

    Any progress on this? 

     

    https://community.netgear.com/t5/Cable-Modems-Routers/Netgear-Nighthawk-C7800-Best-Settings-for-Gaming-Should-I-turn/m-p/2196785


    NiveusT wrote:

    I've tried a few of my older routers and they seem to work fine.

    However, just this Netgear C7800 Nighthawk- For some reason during events in Read Dead Online, I get disconnected. So does everyone else who plays in this house that's using this router. (The old router sucks in general though, so we wanted to stick with the new Nighthawk.) It's not individual computer issues as it's on approx 7 different PCs- All different wireless cards and some even ethernet hardwire connected. Windows 10, Windows 11, etc etc. (I know it could be a Rockstar thing as well).


    I've talked with the ISP and it's not happening on their end and the connection is strong, they don't see any hiccups with the connection, etc.


    So that brings me to the router having an issue with something, not sure what.
    I've opened ports. I tried turning off UPNP (then turned it back on when found out it didn't fix it). I asked for a firmware update push from the ISP (who says the latest is installed). I even made the mistake of turning off NAT... Whoops. Had to factory reset after that.

    What can I look into changing? What can I try?

    This router has been amazing- and this is the only issue I've been having. No other games have issues. LOL