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SMOLeo's avatar
SMOLeo
Follower
Dec 10, 2016

Windows 10 crashes blue screen only when I try to connect to Netgear 5g

I have a windows 10 home 1607 connected by WIFI to a Netgear Model C6300 cable modem. For months both Netgear82 and Netgear82-5g connections were working fine. My other computers in my home still connect to Netgear82-5g fine. A week or so ago things changed. Now, I can only connect to Netgear82. If I try to connect to Netgear82-5g I get a blue screen that says Kernal_Security_Check_Failure. It reboots on its own, goes back to the desktop and reconnects to Netgear82,and works fine again.

I went to my Device manager and under network adapters I have "Realtek 8821AE Wireless LAN 802.11ac PCI-E NIC"

I dont see a Netgear driver. I updated the Realtek driver, still same problem.

 

Firmware
Troubleshooting

1 Reply

  • DarrenM's avatar
    DarrenM
    Sr. NETGEAR Moderator
    Dec 14, 2016

    Hello SMOLeo

     

    Something has to be wrong with your wireless card if that is the only pc crashing when connecting to the 5g. I would contact your PC maker or try to remove the wireless driver and reinstall.

     

    DarrenM