NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

Aspirant

Feb 17, 2016

341U on win 10

Has anyone got the 341U to work on windows 10? Sprint support says it is not compatible with win 10 at this time.

Troubleshooting

Sr. NETGEAR Moderator

Feb 18, 2016

Hello toms808

you may want to look at this thread and see if this solution works for you.

https://community.netgear.com/t5/AirCard-LTE-Hotspots-Gateways/AirCard-313U-AT-amp-amp-T-not-recognized-on-Windows-10-machine/td-p/981283

DarrenM

Aspirant

Feb 21, 2016

thanks, will try the suggestions

Nati_S
Tutor
Jun 24, 2016
Were you able to get this resolved ?

I have a Surface book that recognizes the 341u in the devices manager. All firmware and drivers have been updated but I cant get any connectivity.
- DarrenM
  Sr. NETGEAR Moderator
  Jun 27, 2016
  Hello Nati_S
  
  Have you checked the thread I linked to try what was discussed in that thread?
  
  DarrenM
  - Nati_S
    Tutor
    Jun 27, 2016
    Hi Darren,
    
    Yes I did. It's strange, when I first connect the aircard, the aircard watcher states modem detected, then 2 seconds later it states " No device detected"
    Also, yesterday I connected the aircard to a usb 2.0 extension and I was able for the first time to acces the modem link. I however only lasted about 2 minutes then disconnected and I can't access anymore even after various attempts of disconnecting, rebooting, uninstalling usb drivers, etc....
    
    The firmware and drivers were all updated to the aircard through a windows 7 laptop. I am convinced it is an issue with it not functioning properly in a 3.0 usb port. Thoughts ?
    
    Thanks,
    
    http://screencast-o-matic.com/watch/cD1ufViOu1