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Forum Discussion
Circle admin password reset
Hi I have just redownloaded Circle and I am the only admin but no SMS is being sent to my number. I see older articles about messaging an employee from 2-3 years back. Is that the only way to fix my issue?
3 Replies
Hi FURRYe38,
The link that you have posted took me to a normal rootcause analysis page which I can also find using google search, it's not super helpful.
I have done every steps including uninstalling Circle app, enable and reenable parental control locally and retry, nothing works.
In my opinion, this is such a simple thing why make it so hard to get a 4 digit code for a parent? Every app that I have used, have the option to reset password in like 1 minute.
On the link that you have provided, it says the last resort is to factory reset the entire router, and then I think I need to END my Subscription to Circle. And then reset up the router again with SSID and password, and reenable parental control (circle) from there and resubscribe. Personally, I think this is a very damaging method to get a 4 digit code.
I am sure there's a simpler method to retrieve the code from the router itself, can we not contact Netgear support to pull it out from the backend?
You'll need to contact NG support for there help. This is beyond forum help.
