Circle passcode not received via text

Question

I did the basic set up on the Circle app on my Samsung S8 phone and every started out great.&nbsp; When I came back to the app a few days later, I've been shut out.&nbsp; The app asks me for an admin passcode.&nbsp; As my phone is the admin device, the app offers to send me a text with the passcode.&nbsp; It never arrives.&nbsp; I've tried restarting the router, force stopping the app and deleting and reinstalling the app.&nbsp; Nothing changed.&nbsp; Still no text with a passcode.&nbsp; Nighthawk RAX75

Christian_R · Answer

Hello,&nbsp;

&nbsp;

I will need the following info so that I can validate and retrieve the passcode from our system.&nbsp;Please send me the requested info in a private message.

&nbsp;

Name:

Email:

Model Number:

Serial Number:&nbsp;

&nbsp;

Thanks,

Christian

linlyn53 · Answer

Im unable to&nbsp; finish connecting my Circle app.&nbsp; I just got a new phone and it signed me out.&nbsp; I am the administrator and do not receive the passcode upon request.&nbsp;Thanks.

Christian_R · Answer

Hello linlyn53,&nbsp;

&nbsp;

Please send me the requested info in a private message.

&nbsp;

Name:

Email:

Model Number:

Serial Number:&nbsp;

&nbsp;

Thanks,

Christian

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Circle passcode not received via text

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