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Circle passcode not received via text

JohnAustin0401
Follower

Circle passcode not received via text

I did the basic set up on the Circle app on my Samsung S8 phone and every started out great.  When I came back to the app a few days later, I've been shut out.  The app asks me for an admin passcode.  As my phone is the admin device, the app offers to send me a text with the passcode.  It never arrives.  I've tried restarting the router, force stopping the app and deleting and reinstalling the app.  Nothing changed.  Still no text with a passcode.  Nighthawk RAX75

Message 1 of 4
Christian_R
NETGEAR Employee Retired

Re: Circle passcode not received via text

Hello, 

 

I will need the following info so that I can validate and retrieve the passcode from our system. Please send me the requested info in a private message.

 

Name:

Email:

Model Number:

Serial Number: 

 

Thanks,

Christian

Message 2 of 4
linlyn53
Aspirant

Re: Circle passcode not received via text

Im unable to  finish connecting my Circle app.  I just got a new phone and it signed me out.  I am the administrator and do not receive the passcode upon request.

 

Thanks.

Model: R6900P|Nighthawk AC1900 Smart WiFi Dual Band Gigabit Router
Message 3 of 4
Christian_R
NETGEAR Employee Retired

Re: Circle passcode not received via text

Hello linlyn53, 

 

Please send me the requested info in a private message.

 

Name:

Email:

Model Number:

Serial Number: 

 

Thanks,

Christian

Message 4 of 4
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