Disney circle passcode reset text not receiving

[rgrajan]

I have the same problem. My mobile is reset due to repair. Now i am not able to login to circle app and passcode is also not sending. Error "Failed to send passcode"

[Christian_R]

Hi rgrajan,

I will need the following info so that I can validate and retrieve the passcode from our system. Please send me the requested info in a private message.

Name:

Email:

Model Number:

Serial Number: 

Thanks,

Christian

[dad2lance]

Sn 5j939b7ya2500
Edward Taggart
Dad2lance@yahoo.com

[orbisteve]

I'm just curious: Has anyone had a successful reset experience? Here's hoping someone has, I haven't seen any follow-up to indicate it. I certainly have not and have cancelled the Circle service.

Thanks,

Steve

[higgs02]

@Christian_R 

My Circle 1st Gen app freaked out this morning, acting like I don't have a premium subscription (which I do), and the router is blocking my kids' school websites.  So I uninstalled Circle 1st Gen and re-installed but now I can't get back in because it's asking for a PIN and I've tried all that I ever use but nothing works.  So I say I'm the only admin and it says it's sending me a text but I never receive it.

Help!

Thank you!

[lherd]

I cannot access circle. I keep receiving a screen saying that I need an access code, but one never arrives in my email. My children are locked out of necessary sites needed for school.

[Dispie]

Having the same issue - replaced my phone and now getting "failed to send passcode".

This topic has been here for 2 years. Even though it seems to be solved via direct contacts with representatives, I think it's time to address the problem with developers or let Netgear customers upgrade to Circle gen 2

[higgs02]

Not sure what's going on here, but I had included my info in my post (email, model, serial number) but now it's not there.  And I didn't remove it.  And I haven't received any info on how to reset my PIN and I'm still locked out of Circle.

@Christian_R  Did you get my info?  Can you help please help me?

Thank you!

[msobti]

I restarted my router and the circle app does not connect. Asks for a management password and I am not able to get the password using the send me a text option. What is the best way to get the password or reset it. 

thanks

[wjmccormick]

I can not access Circle.  I select the option for I'm the only Circle admin, then Text Me the passcode, but nothing ever comes to my phone.

[wjmccormick]

Name: James McCormick
Email: william.mccormick@hotmail.com
Model Number: R8000
Serial Number: 4CJ25C7LA477F

[Stevevoisey]

Hi there I have the same issue. Can you reset my pin @DexterJB?

[Michel075]

Hi , Just changed my phone as well but no code received what can i do please . I am the only admin on circle . Thanks by advance its an r7000p

[Carlosdjm4444]

I got the same problem and I trying to send te code to the phone and I no receiving anything please help

[jackinssidend]

I am also stuck and cannot get a reset code. What are my options?

Thank you

[Christian_R]

Hello Carlosdjm4444 & jackinssidend, 

I will need the following info so that I can validate and retrieve the passcode from our system. Please send me the requested info in a private message.

Name:

Email:

Model Number:

Serial Number: 

Thanks,

Christian

[Reden]

Hi,

I'm having the same issue can someone help me access Circle on my Orbi RBR20 so I can turn it off.

I'm not gettimg the stupid passcode.

[cpace76]

I am having the same issue...

[jwalker31]

I too have a new cell and do not have access to the old cell and can not access Circle to reset or change the setings. 

can a Netgear admin can reset it for me?

[luluducks88]

@DexterJB 

I am having issues reconnecting with my circle. I have requested the passcode be sent via SMS to my phone several times and have not received anything. 

Please help, Thanks

[culero23]

Having the same issue. Upgraded my iphone. When launching the circle app. It detects my router/wifi is using circle. Then asked to get a text after mentioning Im the only admin. Not receiving text. Not sure how this will work if there is no phone attached to my account. Then I tried to go to my profile to add a phone number. There is no option to add.

Please assist. 

Thank you

[atanag46]

I am having the same issue...what information do you need from me to reset my passcode.  Please help!

[jonaandgreg]

Same issue - got new iphone and changed cell phone number and I can't get back into my Circle app.  Please help!  

Thanks!

[clpoon]

Hi, I’m having the same problem. I cannot receive any passcode from the Cirlce. Can someone please help? I’m surprise to see that this passcode issue has been around since 2018 and Netgear is not doing anything to improve this issue. People still have to keep posting this problem to this forum.