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"Can't connect to Circle" / "Not connected to Circle!"

Circle's been running FINE for weeks. All of a sudden  starting a couple of weeks ago - it doesn't work - can't connect from either my Yoga tablet or my Samsung Galaxy S8 (both Android, neither's updated their OS recently, I've not updated the Netgear firmware recently either). I haven't changed a THING. Have tried rebooting the Nighthawk X6 R8000 (yes, including unplugging it for a full minute). Have fully disabled Parental Controls and then re-enabling it. I've uninstalled and re-installed the app on the tablet, no success. I see other people've had this problem but don't see a solution (yet) in searching through it. I do NOT understand why "RECONNECT" is so useless. (I'd also like a refund of a month of fees! :-)).

Message 1 of 5
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NETGEAR Moderator

Re: "Can't connect to Circle" / "Not connected to Circle!"

Hi @ACinSV,

 

Welcome to the community!

 

1. What is the current firmware installed on the router?

2. Does the issue persist whether you're at home or remotely connected?

3. Have you tried doing a factory reset on the router?

 

Dexter

Community Team

Message 2 of 5
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NETGEAR Moderator

Re: "Can't connect to Circle" / "Not connected to Circle!"

Hi @ACinSV,

 

I would like to follow up and check if you are still experiencing the issue.

 

Dexter
Community Team

Message 3 of 5
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Tutor

Re: "Can't connect to Circle" / "Not connected to Circle!"

I have been having the same problem. Have you found a solution?

Model: R7000P|Nighthawk AC2300 Smart WiFi Dual Band Gigabit Router
Message 4 of 5
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NETGEAR Moderator

Re: "Can't connect to Circle" / "Not connected to Circle!"

Hi @ambmay, welcome to the community! Please provide your answers to my inquiry above for us to provide a recommendation.

 

Dexter

Message 5 of 5