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Router Password Recovery?

liz1970
Follower

Router Password Recovery?

I have been trying to log in to my router unsuccessfully.  The "admin" and "password" do not work, so when I try to go through the steps for password recovery, I get prompted to answer my two security questions. Here is where I have a huge problem.  The questions are: 1)What is your oldest sister's name?  and 2) What is your younger sister's name?  

 

I don't have sisters and therefore would never have set these security questions.  I am wondering if my account has been compromised somehow or crossed with another?  In any event, I am stuck at getting logged in to the router and wondered if anyone had any suggestions?  Thanks!

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DexterJB
NETGEAR Moderator

Re: Router Password Recovery?

Hi @liz1970,

 

You can try resetting your router back to factory defaults. The link below may help out.

 

http://kb.netgear.com/app/answers/detail/a_id/9665

 

Regards,

 

Dexter

Community Team

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DexterJB
NETGEAR Moderator

Re: Router Password Recovery?

Hi @liz1970,

 

You can try resetting your router back to factory defaults. The link below may help out.

 

http://kb.netgear.com/app/answers/detail/a_id/9665

 

Regards,

 

Dexter

Community Team

Message 2 of 3
DexterJB
NETGEAR Moderator

Re: Router Password Recovery?

Hi @liz1970,

 

I would like to follow up and check if you are still experiencing the issue.

 

Regards,

 

Dexter
Community Team

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