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SRH86's avatar
SRH86
Aspirant
Mar 19, 2017
Solved

Iphone new genie app

I have just downloaded update for  genie app and have had to login back into account , no probs with this but once i go to put in admin name and password for router, it wont allow me to put in new admin name so cant access my account settings to turn back on devices. Is someone able to help?? 

 

I try rebooting my phone and router , also deleted app and downloaded it again, it did not help, not sure what to do from here, i must say that the net gear  website is not very accessible or user friendly when it comes to support i found it very frustrating and  could not even find any access to chat session or contact phone number for support  and felt my only option was to use community.

 

any help would be appreciated 

 

thanks Shane  

Genie

6 Replies

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  • IrvSp's avatar
    IrvSp
    Master
    Mar 20, 2017

    I assume you have a wired PC you can connect to the R7000 with? Does this work?

     

    Not sure what you mean by " once i go to put in admin name and password for router, it wont allow me to put in new admin name"?

     

    Do you want to use a new name only for the iPhone? Or do you mean on the iPhone on the page that allows you to change the ADMIN name and P/W you can't?

    • SRH86's avatar
      SRH86
      Aspirant
      Mar 24, 2017

      Hi  thanks for your reply 

       yes you are correct i do have a PC with the app on it as well , i can access account on computer but would also like to be able to access from my iphone,I am referring specifically to the iphone genie app, it wont allow me to change the account name for the router on the login page,bascically i tap on the area for putting in account name and nothing happens it just stays with the default password,although i can change the password with out any trouble but when i push login button it comes up with the meassage "Enter correct admin username and password for your NETGEAR router"  

      • JamPolkie's avatar
        JamPolkie
        Aspirant
        Mar 28, 2017

        I'm having the same problem.

        I Just updated the app, and now I can't change password from my iPhone.
        New version of app doesn't seem to do anything except allow me to LOOK at network map.

        HELP!

        I can manage my account/wifi password etc through the online Netgear genie using a mac.

        It still works fine, thankfully.