Orbi WiFi 7 RBE973
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Re: Parental control not working

Parental control not working

Downloaded Netgear Genie.  Router is on and running (using it now), but when I try to eneble Parental Controls in Genie, it tells me "Internet is not available.  Connect your router to the Internet."  WTF?

Model: R7000|Nighthawk AC1900 Dual Band WiFi Router
Message 1 of 7

Accepted Solutions
DexterJB
NETGEAR Moderator

Re: Parental control not working

Hi @db4545,

 

Welcome to the community!

 

1. What is the firmware version of the router?

2. Please try using another device (Android, iOS, computer).

3. Have you tried resetting the router?

4. Are you able to login through https://netgear.opendns.com/sign_in.php?

 

Regards,

 

Dexter

Community Team

View solution in original post

Message 6 of 7

All Replies
DexterJB
NETGEAR Moderator

Re: Parental control not working

Hi @sirlancelot33,

 

1. What is the firmware version of the router?

2. Please try using another device (computer, Android, iOS).

3. Have you tried resetting the router?

 

Regards,

 

Dexter

Community Team

Message 2 of 7

Re: Parental control not working

Firmware has the latest version.  I don't have another device.  Of course I have reset and restarted the router.  

 

Anyone have any real solutions?

Message 3 of 7
DexterJB
NETGEAR Moderator

Re: Parental control not working

Hi @sirlancelot33,

 

I have sent you a message. Please check your inbox.

 

Regards,

 

Dexter
Community Team

Message 4 of 7
db4545
Aspirant

Re: Parental control not working

Was there a solution? I'm having the same problem. Opening Parental Controls through the Genie program on Windows does not work. It either says I'm not connected to the internet (when I am), or the OpenDNS login fails (it's an existing account I have verified in my browser).

 

R6700v3

 

Model: R6700v2|Nighthawk AC1750 Smart WiFi Router
Message 5 of 7
DexterJB
NETGEAR Moderator

Re: Parental control not working

Hi @db4545,

 

Welcome to the community!

 

1. What is the firmware version of the router?

2. Please try using another device (Android, iOS, computer).

3. Have you tried resetting the router?

4. Are you able to login through https://netgear.opendns.com/sign_in.php?

 

Regards,

 

Dexter

Community Team

Message 6 of 7
DexterJB
NETGEAR Moderator

Re: Parental control not working

Hi @db4545,

 

I would like to follow up and check if you are still experiencing the issue.

 

Regards,

 

Dexter
Community Team

Message 7 of 7
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