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Forum Discussion
BR500 Issues and Feedback.
Been looking forward to the BR500 release for some time now and finally just procured one through Powershift Eval.
First impressions:
DHCP Servers and VLAN setup through Insight got my blood ...
Really? I thought you needed Insight for OpenVPN to work?
ComputerMikes wrote:
I have not done anything with this model with Insight (Cloud Management) since I posted this thread, still with no response from Netgear's team. You can still remote manage it via gui, securely with firewall rules and VPN configuration.
Page 126: http://www.downloads.netgear.com/files/GDC/BR500/BR500_UM_EN.pdf
"If you do not use NETGEAR Insight, you can use OpenVPN software to set up VPN
connections and remotely access an office or site at which a NETGEAR BR500 router is
ininstalled."
Increasing frustration with this device. Random reboots, uptime reset to 0, and the in-memory log gets wiped and contains no helpful info. Anyone have an insight into this or experience the same problems?
I'm at my wits end, and an getting quite sour on what purports to be a great small/medium business router/VPN appliance.
Hello,
What firmware version is the BR500 on? In regards to the device rebooting, how often does the device reboot? Anything on going at the time when the device reboots?
I've played the same 20 questions with support, but I'll play along again...
It's on the 5.5.0.1 the latest firmware from this month or so. Support tells me to factory reset the device to see if the rebooting continues. Ok. well, what's to going to tell us? That something the interface allows to be configured is able to set the device in an unreliable state? That sounds like a quality or testing problem to me. It's not going to work for me in "factory reset" configuration.
What is going on with the device when it reboots? Simply, it's given out IPs via DHCP, my customers are using the internet and phones. I mean, nothing really unusual. It has OpenVPN and Insight VPN configured, a few VLANs but nothing I could call out-of-the-ordinary. I'd provide logs, but everything gets deleted when the device reboots so it's pretty useless log if you ask me.
While anecdotal, I'm so sketched out with this device that I check it's status on Insight (paid subscription) a few times a day. What's odd, is the days I don't use Insight, the device seems to not seem reboot itself.
I need more than just this superficial support. The device reboots on it's own and the tools for the end-user don't exist or are simply useless. This purports to be an all-in-one VPN gateway solution; so far it's just irriated my client and is costing me support hours.
How often does it reboot? I rarely see the uptime counter beyond one day.
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