Nighthawk MR5200 (M5) - We need your feedback!

I recommend starting a new post in regards to your MR5100. This thead is asking for feedback for the MR5200 and user experiences for this model product. 

Please start a new forum post in the main Mobile Routers, Hotspots & Modems and we'll try to help you out. 

Thank you. 

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iKaruS_Bungle wrote:

Hi Christine. 

Really grateful to see this post. 

I have a recently purchased MR5100 that receives a "disconnected" overnight on a regular basis. A reboot is needed to restore the service.

This M5 unit replaced a M1 router, but is significantly less reliable (operates 24x7 forhome internet over 4G).

Firmware version NTGX55_12.04.12.00.

Can't see any faciities to access logs, so I have NFI what is going on, but it's frustrating!

PM me for more details.  Happy to help diagnose.

Feel free to delete this post.

 

Cheers.

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iKaruS_Bungle wrote:

Hi Christine. 

Really grateful to see this post. 

I have a recently purchased MR5100 that receives a "disconnected" overnight on a regular basis. A reboot is needed to restore the service.

This M5 unit replaced a M1 router, but is significantly less reliable (operates 24x7 forhome internet over 4G).

Firmware version NTGX55_12.04.12.00.

Can't see any faciities to access logs, so I have NFI what is going on, but it's frustrating!

PM me for more details.  Happy to help diagnose.

Feel free to delete this post.

 

Cheers.

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Our SE in Australia will contact you and work with you to resolve the issue. Could you please send your contact info to my email: jopeng@netgear.com

Thanks

In reply to iKaruS_Bungle  I had issues where the MR5100 where kept saying "Mobile Broadband Disconnected". Then through testing we foind oout it was randomly hooked up to another carrier, not my own. Then it would show that it was connected, but when you went to use internet it didnt work. I took it back to the shop and they replaced it. 

I have a new device, now one day old, and the 5G has dropped out unexpectedly mid video meeting. My mobile phone with same carrier, stayed connected for me to finish the 2nd half of the meeting. 

I will post this in anpther thread for MR5100 as somone has suggested there is a separate thread for that. Cheers.

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benyba wrote:

 

Hi,

 

I'm still having 5G unstability issues described in this post :

https://community.netgear.com/t5/Mobile-Routers-Hotspots-Modems/MR5200-won-t-attach-to-n77-after-firmware-update-multiple/m-p/2150700#M19682

 

To summarize, I'm not able to use 5G network since I've upgraded from 10.29.11 firmware. I'm obliged to force it to LTE as 5G connection is highly unstable. Latest FW didn't change anything for me.

 

Log examples separated by a few seconds :

"connectionText":	"5G",
	"sessDuration": 	25636,
	"sessStartTime": 	1318381157,

	"signalStrength": {
		"rssi":-79,
		"rscp":0,
		"ecio":0,
		"rsrp":-93,
		"rsrq":-12,
		"bars":5,
		"sinr":1,
		"end":""
	},
	
		
	"diagInfo": [  {		
		"lteAttached": true,
		"nr5gAttached": true,
		"endcEnabledConfig": true,
		"ltesigValid":true,		
		"ltesigRssi":"-79 dBm",	
		"ltesigRsrp": "-93 dBm",
		"ltesigRsrq": "-12 dB",
		"ltesigSnr": "1 dB",
		"nr5gsigValid": true,
		"nr5gsigRsrp": "-114 dBm",
		"nr5gsigRsrq": "-12 dB",
		"nr5gsigSnr": "15 dB"		

"connectionText":	"5G",
	"sessDuration": 	25786,
	"sessStartTime": 	1318381157,

	"signalStrength": {
		"rssi":-79,
		"rscp":0,
		"ecio":0,
		"rsrp":-110,
		"rsrq":-12,
		"bars":3,
		"sinr":0,
		"end":""
	},
	
		
	"diagInfo": [  {		
		"lteAttached": true,
		"nr5gAttached": true,
		"endcEnabledConfig": true,
		"ltesigValid":true,		
		"ltesigRssi":"-79 dBm",	
		"ltesigRsrp": "-110 dBm",
		"ltesigRsrq": "-13 dB",
		"ltesigSnr": "0 dB",
		"nr5gsigValid": true,
		"nr5gsigRsrp": "-32768 dBm",
		"nr5gsigRsrq": "-32768 dB",
		"nr5gsigSnr": "-3276 dB"		
	},{}],

 Thank you

Benoit

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I can provide the instructions to allow you downgrading to the previous release and see whether your device can work normally as you expect. After that, we can get some logs on the latest release to check what might be wrong.

Thanks

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jzz15 wrote:

In many eastern asia cities, like Hong Kong, Macau, Beijing, Shanghai etc.

The provider deployed SA base station and NSA network not available anymore, and MR5200 can not handle SA network, so this router can only connect to 4G+ network.

When MR5200 can enable 5G SA network?

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SA support is planned for early next year. Please standby.

Thanks

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TUXonTheRoad wrote:

MR5200 = M5:

Setup1

SimCard NOS Portugal in M5 = some smartphones and tablets can connect to M5wifi, some cannot.

 

Setup2

Same SimCard in a tablet + M5 dataOffloading enabled = M5 redistributes the tabletWifi = now M5wifi.

The devices which could not connect in setup1 connect now successfully to M5wifi.

 

Why? Thank you for helpfull informations :-) chris

 

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Thanks for reporteing the issue to us. 

Could you please advise the WiFi client brands and medels? We can check on this.

Regards

Hi RonGonz, when your issue happened, was that only Ethernet connected devices could not go to the Internet? For WiFi clients connected to the M5 directly (not to another router which connected to the M5 through Ethernet), could they access the Internet?

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RonGonz wrote:

Hi,

 

I am purchase MR 5200, I am using in IP Passthrough Mode.

 

If the device loses connection, I am unable to renew the DHCP lease.

 

Also I have noticed that during Boot Up, the device wants to assign a RFC1918 IP, but the local DHCP server is already disabled.

 

So it is not stable device to use as for LTE Failover.

 

Please contact me via Support Ticket for Details.

 

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Sorry for replying late. The M5 NAS will not work with new Verizon SIM since new Verizon SIM requires on device activation. That is not supported by the device. But some Verizon customers did make the device work with their already-activated Verizon SIM card. 

Thanks

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cyberfox wrote:

Hi,

I have a MR5200 and it connects and works great. However, I do want to monitor the router remotely. Check battery status, connected devices and data usage. I have tried all possible options accessing the router from external IP, but it simply will not work. Port forwarding, DMZ will not let me access the gateway IP from an external IP for web admin interface. I have changed the gateway IP. No luck. I have called the network operator, changed APN to a public APN (No firewalls). Still I am unable to even ping the router.

Can you help me access the MR5200 from outside the LAN?

 

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This is not supprted by the carriers due to security risks. But some carriers do support the special plan for enterprise customers with VPN support, which will assign a fixed IP to M5 and allow the customer to access the network behind M5.

Netgear has its own remote management service that can be enabled on M5 as a subscription, which is called Insight Pro. You can check and see whether the service can meet your needs.

Thanks

Great Post!  Wasn't aware of these issues myself, but thank you for pointing this out.

jslcom wrote:

 

Interestingly, when the Ethernet gateway stops responding, the MR5200 does send ICMP host unreachble messages back to the client, and even more interestingly, after the DHCP lease expires, the MR5200 begins sending ICMP net unreachable messages (instead of host unreachable messages).  So the MR5200 obviously knows that it no longer has a gateway to offload to, but it doesn't care as long as the PHY is up. 

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It's probably the underlying networking TCP/IP stack that is doing this.

jslcom wrote:

I would call this brain dead behavior on the part of the MR5200, and perhaps also on the part of the embedded developers who implemented the MR5200 data offloading feature.

 

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Either the functionality has simply not been implemented (which is weird because you would think this device would go through some kind of QA testing suite to confirm proper basic operation before being released), or the existing functionality that was implemented is b0rk3n and QA testing missed it.  Either way doesn't look very flattering on the Product Manager / Engineering team.

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jslcom wrote:

Hello all,

 

I've been using my MR5200 for several months and it's been pretty good.  I recently tried using the data offloading feature, but it seems to have a quirk that affects my use case.  I have successfully configured data offloading via Ethernet, but when the Ethernet connectivity goes away, the MR5200 does not switch back to mobile broadband.  Just to be clear, the Ethernet PHY connection is still up, but the gateway is no longer reachable.  If I physically unplug the Ethernet cable, the MR5200 will properly switch to mobile broadband, but apparently it will never switch unless the hardware PHY link is broken.  I experimented with short DHCP lease times (such as two minutes) to see if the router would figure out that it no longer had a connection when the lease expired.  Nope!  It just keeps trying anyway.

 

Interestingly, when the Ethernet gateway stops responding, the MR5200 does send ICMP host unreachble messages back to the client, and even more interestingly, after the DHCP lease expires, the MR5200 begins sending ICMP net unreachable messages (instead of host unreachable messages).  So the MR5200 obviously knows that it no longer has a gateway to offload to, but it doesn't care as long as the PHY is up.  I would call this brain dead behavior on the part of the MR5200, and perhaps also on the part of the embedded developers who implemented the MR5200 data offloading feature.

 

Can I someday expect a product firmware update to address this issue?

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Thanks for the detailed analysis! Definitely, it will help us to find the solution for this WAN port stability issue as reported in another thread on this topic.