Prosafe VPN Client Pro - VPNG05L & FVS318Gv2 not working after latest Windows 10 Update (1909)
Our VPN router is a Netgear FVS318Gv2 with the latest firmware v4.3.5-3. Originally we were running Prosafe VPN Client v5.15 on Windows 10 clients (Windows build 1803).
Everything has been running flawlessly with this router/VPN setup since we installed it 5 years ago. However, 2 days ago we updated all the workstations to Windows 10 build 1909. Now the VPN connection is having issues. Initially, I could connect to my client's office from my home after the update. Then I noticed after a few minutes the VPN tunnel would close. The other problem was I could open a tunnel but I couldn't ping anything on the other end of the tunnel. After closing and reopening the tunnel, it would work again. My client, who is in Hawaii on vacation, is having a similar issue with his laptop. He can open a tunnel, but can't see anything on the other side. Closing and reopening the tunnel is not working at all for him. This contunied for a day, then I decided to upgrade the VPN client, since I noticed there are 4 updates since v5.15. I installed the latest version v6.40.004 on my PC. Now it appears that when I open a VPN connection through an ethernet connection, everything is working and the tunnel isn't closing anymore. However, when I open a VPN connection when I am on wifi, the tunnel closes after 5 minutes.
I have not upgraded the VPN client on my clients laptop yet. I would like see if anyone has an answer before I contact him.
However, when I open a VPN connection when I am on wifi, the tunnel closes after 5 minutes.
Were you able to try to delete then recreate the VPN/IKE policies using the VPN Wizard? If not yet, kindly try it and observe if the same problem occurs.
I have not upgraded the VPN client on my clients laptop yet. I would like see if anyone has an answer before I contact him.
It would be best that you advise your client to update the NETGEAR VPN client software on his laptop and ask him to observe the VPN connection.
