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toddler's avatar
toddler
Aspirant
Jan 18, 2017
Status:
Not a Feature or Product Idea

Update USB Drivers to Support Western Digital My Book storage devices

Please add USB updates to the firmware to support higher capacity WD USB Drives.  My R6400 firmware version is V1.0.1.18_1.0.15.

 

Netgear puts effort into the ReadyShare/ReadyCloud s/w, I hope they can put effort into providing firmware updates 

that support more brands and higher capacity WD external disk drives.   Alternatively, provide information on workarounds to get these drives to work on the Netgear Routers (R6400 in my case).  

 

On my R6400 I tried both a WD 6TB and then a WD 3TB My Book drives but neither would work on my R6400.

In searching the Netgear Community Forums, I see a number of others have problems using WD My Book drives.

 

I know there is a list compatibiliy-list but here in Canada, I can't find any of the specific WD models to purchase.

http://kb.netgear.com/18985/ReadySHARE-USB-Drives-Compatibility-List

 

My earlier post:

https://community.netgear.com/t5/R6000-Series-AC-WiFi-Routers/Anyone-get-the-R6400-to-work-with-WD-My-Book-6TB-Drive/td-p/1202060

 

 

8 Comments

  • jtm45's avatar
    jtm45
    Initiate
    Mar 03, 2017

    I'll add for R7000 for a firmware update to support a WD MY BOOK 6TB USB 3.0. Model: WDBBGB0060HBK-NESN. I have firmware version V1.0.7.10_1.2.3.

     

    Same here if there is a workaround to get this drive to work.

     

    Thanks,

    J

  • AbhayB's avatar
    AbhayB
    NETGEAR Employee Retired
    Sep 17, 2017
    Status changed:
    Unspecified
    to
    Engineering Investigation
  • AbhayB's avatar
    AbhayB
    NETGEAR Employee Retired
    Sep 20, 2017
    Status changed:
    Engineering Investigation
    to
    Not a Feature or Product Idea

    Hi, our engineering has done the investigation and found a potential issue with firmware. We are working on the fix. I am closing the thread here as this is a bug but we will contact you on the original thread when we have a firmware for you to test if you are willing. 

     

    Abhay

  • aalexandrebeta's avatar
    aalexandrebeta
    Master
    Nov 09, 2017

    ElaineM  I was talking about a thing like that but with much more details.

    I know it but I repeat myself by saying that the information should be avalable in a better and more accecible way.

  • schumaku's avatar
    schumaku
    Guru - Experienced User
    Apr 01, 2018

    Looks like Netgear does not really understand this part of this business. When we see community reports that certain larger capacity industry standard storage blocks are not recognized, some routers fail to detect any storage on the USB 3.0 port, exFAT is still not available as a file system, some routers model firmware builds come with notes claiming that for usage XY the file size is limited to NNN and the like, many things are wrong.

  • aalexandrebeta's avatar
    aalexandrebeta
    Master
    Apr 01, 2018

    I do not know what is happening on the managment side but they are leaving us into the ditch for good!!