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Forum Discussion
After Upgrade of M4300-8x8f fans stop Working
After a firmware upgrade of M4300-8x8f from 12.0.2.17 to 12.0.7.12 all fans are not working:
FAN Status
Unit ID
1
2
3
4...
Hi LaurentMa
Do you know if anything was done in regards to the fans in 8X8F switches in the new 12.0.7.17 firmware?
I haven't flashed any switches yet, would be nice to have some input before I go ahead with it :)
Thanks
Hi,
In current firmware we have fixed the software. Bith GUI and CLI show correct OFF status when fans are shut down because ambiant temp is under 25C and the switch internal components are within spec.
Remains the amber light on the front. The LED amber color will be fixed in subsequent firmware.
I would advise you upgrade to the latest FW if you can bear with the amber FAN light.
Regards,
In current firmware we have fixed the software. Bith GUI and CLI show correct OFF status when fans are shut down because ambiant temp is under 25C and the switch internal components are within spec.
Remains the amber light on the front. The LED amber color will be fixed in subsequent firmware.
I would advise you upgrade to the latest FW if you can bear with the amber FAN light.
Regards,
Hi LaurentMa ,
Thanks for the swift reply.
Do you know if the firmware guys will be adding the option to force the fan on?
I don't like seeing these switches at 59 degrees when a 48 port PoE switch a few U beneath it is at 31 degrees.
I will agree with others: We must have the fans. I ran into this trap after buying 3 of these switches, and 4 weeks later, upgraded the firmware. Now I am sitting on these switches that are running uncomfortably hot just because someone wants to use them in their home?
We must have a toggle to force the fans back on immediately. I have stopped selling Netgear switches to our customers at this point.
Please let me know if you plan on doing this, and if it can be done this week? Otherwise, we would like to return these for full credit.
- Thank you for your message. I hear you. To give you some context, thousands of these switches are used in noise sensitive environments such as broadcast trucks and other Pro AV installs. We had to accomodate with these super cost effective 8X8F model. This is the only one, all other M4300s have fans all the time.
Now I understand you and I want to thank you for staying courteous although you are uncomfortable with the running temperature (which stays within specs).
I can propose you to run another version of the M4300 firmware, before the change. This way, your fans will work all the time in the meantime.
On our side, we are going to turn this fan behavior into a setting accessible from the Web GUi and the CLI. We are receiving good feedback from our AV customer base, but you are providing strong feedback too, and I'm willing to add this to our customer enhancements list.
This won't happen in the week, we first need to assess feasibility and plan for it. I can't commit for an ETA at this stage, but we're going to do our best to make it happen in a reasonable time-frame, I hope within a quarter.
Until then, I hope you can download another firmware. Thank you.
Regards,Thanks for your reply.
Knowing that it's being resolved puts me at ease.
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