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Forum Discussion
Horrible experience with customer service
I just recieved the Canvas II. I was really happy with the visual quality and appearance of the frame. However, within 24 hours, the frame started to freeze and was very difficult to get restarted. I unplugged the unit, then did the reset many times in a row, and I got it restarted. Then the screen distorted and froze again, but I was never able to restart it again. I tried calling customer service but was on the phone for hours getting passed between people. Service reps were difficult to understand and they actually hung up on me, and I got cut off. I finally got an RMA number, and was told I would get a return shipping label, but I still haven't gotten it. Hopefully, I will get one. What a nightmare. I've spent over $800 on this, and I'm very dissapointed at customer service with Netgear.
3 Replies
Hi Mike,
We apologize if Support has not gotten back to you on your RMA request, and would like to look into your case and get this addressed. Please email us your case number along with a copy of your post to netgearteam@netgear.com, and we will be happy to help you.
Regards,
Meural Team
I finally received that return shipping label after another call. Hopefully, return and replacement goes smoothly.
Can anyone tell me where the **bleep**ing reset button coz the **bleep**ing customer service is a ripped off the dont accomodate customer. **bleep**ing crooked im so pssied my issue been 2 **bleep**ing weeks