NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Nighthawk M1 battery flat and offline in morning
Hello, I have a Telstra Nighthawk M1, works pretty well. Happy with the speeds, the form factor, real ethernet port and on the very infrequent times I use it without power the battery life. ...
Hi Netgear Support,
I think I have found the problem with basic steps (not resolved, just found it) but is up to you (Netgear Team) to address the issue on an update.
It seems that when the hotspot reach a certain temperature it stop charging, but the sutuation is that the temperature "threshold" is very low, maybe 80 F... my face is warmer than that!
Everyone having this hotspot can do the following to confirm this "theory"of mine. Unplug the battery an put it on the freezer for 2 minutes or when it reach 70 F (it is still a confortable temperature), then put it back into the hotspot and you will see it will start charging, but when it reach a relative warm temperature (80 to 85 deegres, an extremely safe temperature) you will see how the charging bar and indicator on the app stop and the battery begins to drain.
I thinks theres is a problem on the temperature sensor itself or a the temp threshold programed in the coding that is extremely low causing this problem to all of us from this amazing device.
Netgear Team, please address this issue soon, don't let this great device dig a hole for his own tomb.
A fanboy of Netgear Products.
Thanks.
**Update to my previews post (See above this one)
Instead of taking the battery off the unit, just remove the battery cap (not the battery) and leave it connected to the charger. Then go to the Hot Spot Web Page administration (not the mobile app) and select Settings >> "Carrier" Wi-Fi Status >> Diagnostics and you will see the system and battery temperature. As soon as the Battery reach 40 C (104 F) it automatically stop charging. Now put the hot spot near a fan or AC unit (without disconnecting it from the charger) and as soons as it reach about 37 C (98.6 F) it will automatically start charging again. Keep in mind that 37 C (98.6 F) is the same temperature as the human body... sooooo I don't understand why Netgear team decided to select this temperature (40 C) as a threshold and label it as "danger" when is really a safe temperature and make the unit stop charging... At least I know that the unit is working fine and the problem is in the software.
Netgear Team, is really easy to fix this problem, please do so soon! This is really anoying!
Netgear Fan Boy!