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Forum Discussion

Ransak's avatar
Ransak
Aspirant
Nov 14, 2021

App confusion

Is anyone here? 

I have a CBR750 modem/router and have the upgraded VPN via the Bitdefender mobile app. After online chat with NG, I uninstalled that VPN and went through the VPN installation via the Armor app (per online chat direction). So yes, I have paid twice for the VPN.

See the lower row on the following screen grab. Which apps work together? If I click on the VPN for Netgear and turn on protection, and then click on the Armor app, that app says I'm not protected. If I turn on protection in that app, then the VPN for Netgear app says I'm not protected. I also screen grabbed the VPN configurations from settings. Why are there five of them?

Thanks in advance for any help!

2 Replies

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User
    Dec 01, 2021

    I recommend you ask NG support again on which app that your supposed to use and what the results are supposed to be for being protected. 

     

    Not alot of posts or users posting with this same configuration so hopefully NG support will be more helpful. 

    DarrenM Blanca_O