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ChristineT's avatar
ChristineT
NETGEAR Employee Retired
Jun 26, 2020

Armor Email Sent in Error on June 26, 2020

Hello NETGEAR Armor Community,

 

We are aware that a number of Armor customers (past and present) may have incorrectly received an email with the subject line “Welcome to NETGEAR Armor!” sent by “do_not_reply@netgear.com”.

 

Please be assured that if you received the email incorrectly, this does not reflect a change to your subscription, new expiration date, or charge to your account and no further action is required.

 

We are investigating why this email was sent in error and will update this post as we get more details.

 

Thank you,

- NETGEAR Team

2 Replies

  • jrm7's avatar
    jrm7
    Aspirant
    Jul 25, 2020
    I got this message but it made sense because I had just purchased a year's subscription to Armor...except there's a problem activating it so I have no Armor Security currently--even though I paid for it and received a confirmation email.
    • Christian_R's avatar
      Christian_R
      NETGEAR Employee Retired
      Jul 30, 2020

      Hello jrm7, 

       

      May you provide me with the model number of your device and the current firmware version its on. 

       

      Thanks,

      Christian