Cannot renew Armor Security

[user5]

I own two netgear routers under the same account, at two different locations (homes), for which i had activated the one year Armor Security; it has expired as of today but when i try to update/renew on the app, it gives me the following message:

"Already contract is purchased for the account". 

this is the same regardless of which router i am connected to.

How can i renew my armor protection?

[Christian_R]

Hello user5, 

Welcome to the community! I'd like to check in and ask if you're you still experiencing issues with renewing your Armor subscription? 

Thanks,

Christian 

[BruceWS]

I keep getting this same problem on my Orbi. It expired today and even when I was going in before expiration it was giving me this same “Already purchased” message. This is frustrating. Please advice. Thanks Bruce

[Christian_R]

Hi BruceWS,

May you send me a private message confirming your router serial number and the email address associated with your router.

Thanks,

Christian 

[AtfS]

Hello,

I got 1 year armour subscription and its expiring in a week. when I try to renew getting message as other users "Already contract is purchased for the account". Please suggest how to renew

Thanks,

Atfs

[Christian_R]

Hello AtfS,

You should be able to renew your Armor subscription once it expires.

Christian 

[sargentkennedy]

How about you do some computer engineering and take 10 seconds to search for other people having this exact problem.