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Forum Discussion
Device list difference between Armor and Orbi
I've been trying to sync up the device list in Armor with the device list in the Orbi, but am coming up with three extras listed in Armor: one unidentified device and two of types I am fairly certain are not on my network. Is there any way to see the IP or MAC Addresses for these devices? (MAC is listed for some of the properly-identified devices but not all...) Is there a debug log somewhere?
7 Replies
Hi Dexter,
No, those don't help much. For instance, Armor says I have a WeMo automation device, and an Alexa. I don't have either (as far as I know...) and there's no mention of these devices (nor extra ones to account for them) on my Orbi. I'd love it if I could see the MAC address that Armor found so that I could try to find it myself.
Hi, when checking under Devices > Selecting the device > Summary > Device details. The MAC address should be indicated there. See image below.
I went back and forth with Bitdefender for quite awhile before I got someone who actually understood and answered my question.
Here is what they said: "The differences between the number of devices is generated by the different technologies doing the device detection and how they do it. The Orbi app identifies DHCP clients of your Orbi router, as apposed to the Bitdefender technologies that does more that that. The Armor portal also displays devices that maybe never connected to your home network but have Bitdefender security software installed locally on them. We are working with Netgear on improving the device detection and will do so by the end of this year."
