NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

Orbi-Roc's avatar
Orbi-Roc
Luminary
Jun 15, 2019

Disabled Armor but Netgear Armor Portal is still running ...

I disabled Armor with the iOS app; but when the Netgear Armor Portal web page is still showing it as active, alerts are still coming in, and so forth. How can this me if I disabled Armor?

6 Replies

  • Same here :-(

    Cannot update apps anymore, websites are blocked. 

    Turned it off, but it saying it's still active. 

    • Orbi-Roc's avatar
      Orbi-Roc
      Luminary

      I also lost access to the App store on my MacBook once I activated Bitdefender for Mac. Uninstalling it did nothing. Sign-out and back on to the Cloud did the trick for me. I don't know if this situation applies to you, but thought I should pass it on regardless. Good luck!

      • Orbi-Roc's avatar
        Orbi-Roc
        Luminary

        Perhaps DexterJB will come to the rescue Goudbezie and shed some light as to why Netgea Armor Portal is still running and reporting errors once Armor is disabled in the app. I hunch is that the only way we can completely dis-engage Armor is to do a factory reset on the Orbi. But before I go through all the trouble of doing that, I would like a moderator to confirm that this is the case.