NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

downsc's avatar
downsc
Initiate
Apr 01, 2019

How to disable / deactivate Armor on RBR50?

Hey team, I've enabled Armor on my Orbi RBR50 but decided I no longer wish to use it, is there a way to remove it without needing to factory reset the entire device
NETGEAR Armor
Troubleshooting
Durhammer's avatar
Durhammer
Guide
Feb 09, 2020

Come on, folks! This does NOT work! It just takes you to a thank-you-for-your-purchase website to buy the software you want to disable!

 

Mine says "expired," and I want it to be totally "disabled." It's interfering with my Spectrum TV streaming app. Others who have had this problem concur that DISABLING Armor is what fixes the problems. 

 

So how in hades do you do that?

  • Christian_R's avatar
    Christian_R
    NETGEAR Employee Retired
    Feb 12, 2020

    Hi Durhammer, 

     

    If you open up the Orbi app and go to settings > security is there a toggle for you to enable/disable Armor? 

     

    Thanks,

    Christian 

    • BobLoblaws's avatar
      BobLoblaws
      Initiate
      Feb 12, 2020
    • pizza_pablo's avatar
      pizza_pablo
      Apprentice
      Feb 12, 2020
      There is a switch, in the app, but it doesn't work for me. Nothing happens.
    • Durhammer's avatar
      Durhammer
      Guide
      Feb 12, 2020
      Nope. Right now, if I try that, Orbi says it's "checking NETGEAR Armor status," immediately followed by Can't connect. Please try again later."

      I probably signed up for a NETGEAR account or Bitdefender account at some point for some reason, and I wonder if that is why. As I think I said in the forum post, before this, when I tried to do the same thing, I was taken to a website to purchase Bitdefender (Armor, whatever). There never has been a toggle switch to enable or disable. I say "never," but I didn't really check it until I wanted to try to"disable" Armor/Bitdefender because of the problems we were (are!) having with the Spectrum TV streaming app since getting the Orbi. Multiple people reported that disabling Armor/Bitdefender fixed their problems. I'm just trying to do the same thing. Not happy with the product at this point. Hoping it's not too late to send it back and get a refund.
      • Christian_R's avatar
        Christian_R
        NETGEAR Employee Retired
        Feb 12, 2020

        BobLoblaws & pizza_pablo - Are you experiencing a particular behavior that confirms that Armor is still enabled despite using the toggle to turn it off? 

         

        Durhammer - May you try reinstalling the app to see if the issue persists. 

         

        Thanks,

        Christian