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Forum Discussion
How to disable / deactivate Armor on RBR50?
Hey team,
I've enabled Armor on my Orbi RBR50 but decided I no longer wish to use it, is there a way to remove it without needing to factory reset the entire device
I bought the RBR50 based on Consumer Reports recommendation. I think they should publish information on these issues with Armor and the lack of support for customers unable to use your product.
Contacted Consumers Reports, they will look into it and decide if their recommendation should be updated. Reviews on their site also mention that Bitdefender is useless. I just want to turn it off since the HW works fine.
Hello Community,
Please refer to the article linked below on how to turn of Armor using the Nighthawk/Orbi app. If you still run into issue(s), please send me a private message with your name, email, phone, preferred contact time, and serial number.
Thanks,
Christian
- Christian_R
You guys have gone WAY past the point of total ridiculousness!
One again, I'll describe what happens when I try to turn off the evil Armor, using the Orbi app.
I go to settings and select security. That brings up the Armor page. I select the off button, circled in red with a red arrow pointing to it, in the attached screenshots.
Then, I get the blue progress screen. Another attached screenshot.
After a minute or so, I get the next screenshot, with the "took too long, try again" error message.
RINCE AND REPEAT!
I've uninstalled and reinstalled the App, cleared data, logged out logged in. Nothing works.
Please, for the love of God, remove this malware!- Christian_R
So, I can only post one screenshot per post.
- I am having the same issue. I have no idea how to send you a private message. Can you help with that so I can get this moving.
Thanks
OwenOwen, make sure you're logged on, then click on Christian's avatar icon. There should be a selection of actions around the top left of his profile where you can elect to send a private message.
-Jim-
- I have tried the instructions and it doesn’t work
Hello Mountainmanwv,
May you send me a private message with your contact info and serial number. I'd like for our support team to reach out to you.
Christian
Hi pizza_pablo,
Have you gotten a chance to get in contact with support? If so, please provide me with your case number(s) and email address.
Thanks,
Christian
Christian_R wrote:Hi pizza_pablo,
Have you gotten a chance to get in contact with support? If so, please provide me with your case number(s) and email address.
Thanks,
Christian
Christian, I did long ago. I could give you my case number and such, but frankly, it was not a worthwhile effort. Close to useless, in fact.
Sorry, but a frank note is required.
-Jim-
Hi Durhammer - Would you mind sending me a private message with your case number. I'd like for our support team to follow up.
Thanks,
Christian
