Forum Discussion

Initiate

Apr 01, 2019

How to disable / deactivate Armor on RBR50?

Hey team, I've enabled Armor on my Orbi RBR50 but decided I no longer wish to use it, is there a way to remove it without needing to factory reset the entire device

NETGEAR Armor

Troubleshooting

Christian_R

NETGEAR Employee Retired

Apr 03, 2020

Hi pizza_pablo,

Have you gotten a chance to get in contact with support? If so, please provide me with your case number(s) and email address.

Thanks,

Christian

Durhammer

Guide

Apr 04, 2020

Christian_R wrote:
Hi pizza_pablo,

Have you gotten a chance to get in contact with support? If so, please provide me with your case number(s) and email address.

Thanks,
Christian

Christian, I did long ago. I could give you my case number and such, but frankly, it was not a worthwhile effort. Close to useless, in fact.

Sorry, but a frank note is required.

-Jim-

Christian_R
NETGEAR Employee Retired
Apr 07, 2020
Hi Durhammer - Would you mind sending me a private message with your case number. I'd like for our support team to follow up.

Thanks,

Christian
pizza_pablo
Apprentice
Apr 10, 2020
DO NOT ACCEPT THE FIRMWARE UPDATE!
I foolishly fell for their offer, promising the ability to whitelist web sites.
The intent has gone down and back up all evening.
Durhammer
Guide
Apr 10, 2020
Christian_R wrote:
Hi Durhammer - Would you mind sending me a private message with your case number. I'd like for our support team to follow up.

Thanks,
Christian
Christian, check your private messages from February 13th or so. Pretty sure I already gave it to you.
-Jim-