How to remove router from my Netgear Armor account?

Question

I have seen similar threads to my issue in this forum, but none that indicate a successful resolution:

I recently purchased an Orbi 7 system; unfortunately a couple of my more important WiFi devices aren't working well with it so I intend to return it to the local store where I bought it. I was able to remove the two satellites from my Netgear account myself, but the Orbi 7 router required me to contact Netgear support due to the 1-year Armor subscription that came with the router and automatically activated when I set up the router via the Orbi app.

With Netgear support's help, I was able to get the router removed from the My Netgear account I have (about two weeks ago), but when I go to armor.netgear.com, the Orbi 7 router is still associated to my Armor account (the subscription shows as Expired). I contacted Netgear online support again, but this time they were unable to help remove the router from my Netgear Armor account, only stating that if someone buys the Orbi 7 system from the store again, the router will associate with that person's Netgear Armor account at that time. However, this thread (Netgear Armor tied to previous owner - NETGEAR Communities) seems to indicate that this is not actually the case.

Has anyone been able to successfully get a router removed from their Netgear Armor account, and if so, can you please explain how?

FURRYe38 · Answer

Can go here:&nbsp;https://armor.netgear.com
But I don't see anything to remove a router from the list.&nbsp;
Something NG support should be more able to help with.
KevinLiT&nbsp;

Ponzi · Answer

Yes, armor.netgear.com is where I see the router that I need removed, and I don’t see any way to do it myself on that site either.

FURRYe38 · Answer

Ya something NG support may need to help out with.&nbsp;
&nbsp;

Ponzi · Answer

As a follow-up, since contacting Netgear online support via chat did not help to resolve my problem, earlier this week I tried sending an email to servicesupport@netgear.com&nbsp;describing my problem (router removed from My Netgear account but not from Netgear Armor account).&nbsp; &nbsp;This resulted in yet another ticket being generated, and this morning I awoke to an email reply from Netgear support saying in part "rest assured that the device has been successfully removed from your account.&nbsp; We will now close this case"&nbsp;And of course, the ticket has been closed before I have any chance to reply that the device still shows up in my Netgear Armor account.&nbsp; &nbsp;I tried to reply via email to a previous ticket (that again, had been closed without resolution), but got no response to that reply so I assume once a ticket is closed any email replies go nowhere (despite the response from customer service saying to reply directly to the email).&nbsp;At this point, I'm getting really frustrated and not sure what else I can do.&nbsp; &nbsp;I don't have a separate account with Bitdefender (only through Netgear Armor) so I don't see a way to contact their support to see if they can help.&nbsp;KevinLiT, can you direct me to how to resolve my problem?&nbsp; &nbsp;Contacting normal customer service is not sufficient.

Forum Discussion

How to remove router from my Netgear Armor account?

4 Replies