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Forum Discussion
Netgear Armor Not Recognizing Bitdefender for Armor on Mobile Devices
Netgear Armor has been really solid for me the last 6-7 months since purchasing my RAXE500. Before I get into the issue, my modem (CM2000), and router (RAXE500) firmware are fully up-to-date. My iOS ...
I’m thinking the same - the iOS Bitdefender app or the back end armour console (armor.Netgear.com) are not reconciling with the Orbi app. The Orbi app likely does an API call to the armor console for an update on device protection status. But the console itself says they are protected - or it did at one point but I now have each iOS device listed twice, once with a red B badge and the other entry without. Green checks for threats and vulnerabilities for the entries without the red B badge. Interestingly the red badged iOS devices show not yet scanned but green rock for no threats. Running the scan locally on the device doesn’t reflect on the console. I think duplication of devices was after I changed back to private addressing under my device’s wifi setting as this made no difference to the Orbi app security status after several days. I could tidy this up and remove all iOS devices from the armor console, log them back into Bitdefender and refresh them again, await for the. To have scans run so they get green ticks, but the Orbi app will still say they are unprotected, whether or not the console shows a red badge or not.
So my bet also is the Bitdefender app is at fault and has not been updated through various iOS updates since 15.x to correctly provide device status to the console which in turn provides this to the Orbi app over an API call.
So my bet also is the Bitdefender app is at fault and has not been updated through various iOS updates since 15.x to correctly provide device status to the console which in turn provides this to the Orbi app over an API call.
Just D/L the newest NetGear Armor update and no change with my iPhone 13. It recognizes the phone but is still says I need to install it with Bitdefender. Same as usual. I actually think the update made things worse. Will be leaving Netgear nighthawk and Bitdefender when subscription expires. Customer support is the worst. Cannot get thru to talk to anyone!
- Out of idle curiosity and some degree of relentless hope, I decided to log into the armor.Netgear.com console and delete all iOS devices. I have 2 iPhones and 2 iPads but there were duplicates for when I tried private addressing, some with a different status. I deleted them all.
On my iPhone I re ran the Bitdefender app scan and enabled web protection. Meanwhile back in the Orbi app the iOS devices changed from showing “add armor” (or whatever it reported previously) to no status and clicking the security tab reports “security details currently unavailable…” The security score has gone up thinking the iOS devices are ineligible devices. This is what happens. After a day or so, the security tab in Orbi reverts to saying the iOS devices are eligible for protection and the security score drops. Thanks for the info. Were you able to install bit defender on your iPhones and iPads so it shows installed in the Nighthawk app? Bitdefender app seems to run just fine on my iPhone and scans with no problems. Only my iPhone 13 is affected. My iPad runs bit defender just fine and shows installed in the Night hawk app. My set up is Xfinity 1.2G plan, Netgear CM1200 modem and Netgear RAX80 Router, iPad air2 and Mac mini M1. I've deleted Nighthawk app and Bitdefender on iPhone and reinstalled but no change.
- The Bitdefender app installed on the iOS devices shows as installed in the armor web console but not on the Orbi app - that’s the key issue here. Bitdefender works as expected locally on the iOS devices, scanning and providing VPN web protection.
My MacBook works fine running Bitdefender and shows running on the Orbi app, but none of my 4 iOS devices do. So it’s just certain iOS devices, regardless of private networking enabled or not. This is also on Android. (see this thread).
- This also happens with nighthawk for my rax120.
My iPhone 13 pro and galaxy 22 max are shown as not installed locally.
I did it twice, and still, not recognized.
Also, on armor site my galaxy has the "B" badge and for some reason duplicate the iPhone and galaxy devices. So it happens not only on iOS devices. I just upgraded my iPad air2 to the new iPad 10.9 and when I transferred all my files to the new iPad netgear armor showed Bitdefender as not being installed when in fact it is. Before with the old iPad it showed that it was installed. Really buggy software! Also Bitdefender shows that my software is out of date on the new 10.9 iPad even though it is. Oh..I also have my iPhone listed twice in armor. one shows Bitdefender installed and the other not installed. Also noticed that the MAC addresses are different even though it's the same phone. And one other thing I noticed. When I switch my iPhone to 2.4G it will not connect to the network! My iPad however works fine in 2.4G. I know protection is still working because I accidentally typed in a wrong web site and Bitdefender caught the mistake. I guess it's just buggy software. My iMac Mini works just fine.