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Forum Discussion
Netgear Armor Subscription issue
My Armor subscription was about to expire at the end of last year. Used the renew link to purchase another year. I wasn't aware my existing sub was setup to auto renew, so I ended up paying double. Opened a case. Support stated they'd refund the auto renew'd cost and disable auto renewal. Up until yesterday, I had 360 days left. Received the refund email and also a 2nd, "This is a courtesy notice to let you know that your NETGEAR Armor account has been deactivated and you will no longer be billed for this service."
The issue is I have a valid 1 yr sub good till 12/30/2022 under My Service Contracts. Support was going to escalate my case to fix, but armor.netgear.com now shows Expired. Does Netgear support look at issue here? If yes, can this be quickly resolved?
3 Replies
No. Support isn't on here. This is the public support forum where members of the public help out.
Your best bet is to continue through the case you have going.
To get a hold of support for subscriptions services like Armor/Circle, click on "MyNetgear" at the top.
Register an account (or login) and then the device.
From there you can start the support process.
Click on: My Support---->Contact Support---->Get help with my subscription serviceMy first time having to open a case with Netgear. IMO, awful. No response, since my case was escalated. I decided to also open a case with bitdedefender. They have online chat available. They also had to push my case to upper level support, but were able to resolve my issue within 48hrs.
I had this same problem as well and after reading the boards here, I tried everything as well that you all recommend except for restoring my factory settings, I was at work trying to fix this issue and they wanted me there with the router and I was like I can't do that atm. because I don't have the luxury of working at home, some of us have to do manual labor to feed these machines, they won't feed there self.
So he wanted me to call them back when I was available but I tried some other things like calling bitdefender and talking to them but to no avail they could not get me verified because NETGEAR is who I paid so it was there problem basically.
I had there account (NETGEAR) and it was signed up with my original email address and I had one with bitdefender as well and I noticed it was linked in with my same e-mail but here was my thinking!
Maybe there getting cross referenced and it can't update my license because it don't know which one to use.
So I deleted the one from actual bitdefender and kept the one through NETGEAR and I also told them to turn my auto renew payment off for 2023 so today I checked and behold, It says in green I am protected but it is not quite done with the upgrade and tells me to continue to check back later and it is still updating.
So I don't know if by them turning my auto renew off caused a trigger in my account or the deleting my second account with bitdefender helped.
But I feel better Now!
I don't think I will use them through NETGEAR next year and use bitdefender instead and cut out this middle man.NETGEAR, only thing is I will be paying 30 dollars more but at least I know I will get a Activation Code and I will be activating it instead of waiting for another company to send over my Activation Key!
