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mtibosch6's avatar
mtibosch6
Follower
Jan 14, 2020

Netgear Armor

Since I activated Netgear Armor in my R7000 router I have connection problems with several network participants. This seems to be completely random. 

When devices (PC, laptop, phone, i-pad) are sponteneously blocked I have to restart the device, or to restart the router to have the device connected again to the network.

 

Is this problem known or new? Is there a solution for it? 

I have also Circle activated. 

Finally I disabled Armor via a browser router login and since than I don’t experience connection problems anymore.

My conclusion: Netgear Armor is a “beeep” function.

 

Any suggestions/ideas?

Best regards, M

6 Replies

  • labatt's avatar
    labatt
    Mentor
    Jan 14, 2020
    mtibosch6 wrote:

    My conclusion: Netgear Armor is a “beeep” function.

     

    Any suggestions/ideas?

    Best regards, M

    It is one more way for Netgear to get your money. Bad enough Netgear puts out crappy firmware, and then they want to charge you. 

    I have a subscription for bitdefender from bitdefender and run it locally on my PC's and MAC locally. They typically have money off offers going with a trial period for newbees. For me bitdefender just works and has for several years now.  

  • DexterJB's avatar
    DexterJB
    NETGEAR Moderator
    Jan 14, 2020

    Hi mtibosch6, if you've recently updated the firmware, please make sure that you've done a factory reset to clear some possible incompatibilities. Does the issue persist on all your devices (wired and wireless)? Also, you can disable the Armor feature via the Nighthawk app.

     

    Dexter

    • NeverAgainNetGe's avatar
      NeverAgainNetGe
      Initiate
      Feb 18, 2020

      Me too! Seriously NetGear I will NEVER AGAIN purchase your products.

      I stupidly activated Armour to see what it was and now can not deactivate it. Click on the toggle in the web interface, click apply, and it spins away...and spins...and spins...then proudly displays "Activated" again

       

      so I download the NightHawk app...it takes 5 goes and more than 10 minutes to find my router and right now is on its tenth attempt to log in but "timed out"...surprise, surprise.

       

      so I reboot the router. And when it has rebooted and I finally get in I tap Security and ...ta da..."Nighthawk Device does not exist in UPBackend DB or invalid." (seriously why did I ever think that NetGear could get something right?)

       

      Reboot, router, reboot phone and try again...and again...and Im in! But where the hell is the Armour toggle I read about????? Nowhere...doesnt exist

       

      I am a SysAdmin for a medium size NGO...I deal with Ubiquiti and Draytek products on a daily basis and NEVER encounter the problems that I do with Netgear software - seriously I have never regretted a hardware decision more than this router but it is the software that lets it down.

      • microchip8's avatar
        microchip8
        Master
        Feb 18, 2020

        You should try a factory reset & reconfigure from scratch