Netgear armor does not run vulnerability scans for my network on orbi RBR50

Question

I have bought netgear Armor on my RBR50 because of the weekly vulnerability scan of my network.

it turns out it only scanned the first time it was installed, and never after (more than 6 months ago now).

I can’t find a manual way to trigger the scan.

some of my devices are always online, but even those are not being scanned again.

what can I do to have the weekly vulnerability scans run again?

setup:

1 RBR50, 1 RBS50

everything else works fine

MartijnOrbi · Answer

Hi Kevin,It seems the case that you opened with support has been closed without giving any resolution.Could you please reopen. This is clearly an issue that I cannot solve from my end.

KevinLiT · Answer

Hello MartijnOrbi,
&nbsp;
Welcome to the NETGEAR Community!!!
&nbsp;
The Armor vulnerability scans occur automatically once a week.&nbsp;
&nbsp;
Please ensure that your Armor app is up-to-date then follow the instructions embedded in the link below:
https://kb.netgear.com/000060900/How-do-I-turn-NETGEAR-Armor-on-or-off-using-the-Nighthawk-or-Orbi-app
&nbsp;
Best,
Kevin
Community Team

MartijnOrbi · Answer

Hi Kevin,Thanks for your response, these are indeed the steps that I followed, but the vulnerability scans never take place anymore.Any other ideas?

KevinLiT · Answer

Hello MartijnOrbi,
&nbsp;
Please check your PM.
&nbsp;
Best,
Kevin
Community Team

NetBuddy · Answer

Kevin,&nbsp;I Also Have An RBR50 and RBS50 And Have Upgraded Them To 2.7.4.24.&nbsp;I Have An ARMOR subscription in Force Until 2/2023 and The Orbi App Is Telling Me That It hasn't Run A Scan In A Year.&nbsp; I Read The Article You Referenced And FLipped armor Off And Then ON.&nbsp; It Didn't Help.&nbsp;The App Says Scanning Failed Please Start It Again In 24 hours.&nbsp;&nbsp;My Scan Hasn't Run Successfully Since July 3, 2021.&nbsp;How Can I Fix This?&nbsp;Thanks!David

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Netgear armor does not run vulnerability scans for my network on orbi RBR50

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