I find it amusing/disconcerting that Netgear promotes itself as a security company by providing Armor/Bitdefender for my network, yet seem oblivious to those of us who have in place security on our charge cards. My charge card is controlled through software provided by my bank that allows me to turn it off so no charges can be made, and create a specific profile under which it can be charged when it is on. My card was on and able to be charged when I resubscribed to Armor. However, Netgear didn’t initiate that charge until hours after. I do not leave my card on indefinitely waiting for a charge, kinda defeats the whole purpose. Thus the charge was denied. I called and spoke with a tech who had apparently never heard of such a thing.
Apparently not. No charge for the past 24hrs (I get texts for every card access). I have since turned the card off. I would like to resubscribe, but I'm not going to leave my card open until Netgear gets around to charging it hours/days later.
Thanks for contacting the support folks on my behalf. However, I was finally able to have my card successfully charged. I noticed with the previous three failed attempts they were all around the same time in the evening: 10pm MST. Last night I turned my card on at 9pm and lo and behold at 9:59pm I received a text from my card controlling app that Netgear charged my card and it was successful. This morning I got an email from support that said all is good. Thanks again for your help!
