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Ransak's avatar
Ransak
Aspirant
Nov 07, 2021

Upgraded to Premium VPN. Armor app doesn't recognize it

Have a CBR750 modem/router. Upgraded to Premium VPN while on my iPad. Upgrade went smoothly, but the Armor app does not recognize the VPN and wants to create a new VPN configuration when I try to turn on protection from within the app. Ideas?

2 Replies

  • Ransak's avatar
    Ransak
    Aspirant
    Nov 09, 2021

    So I went to the support chat line. I cut & pasted the above issue. They said to uninstall the updated vpn app and follow the instructions given in a link they provided to update the vpn via the Armor app. 

    I now have two subscriptions for the upgraded vpn. One from Bitdefender and one from Armor. This merging of the two companies products really isn't clean. :(

    • Jeffo02sgp's avatar
      Jeffo02sgp
      Aspirant
      Feb 27, 2022
      Been dealing witht the same thing for awhile now. Had to be refunded by Bitdefender twice now because I keep getting linked to the Bitdefender Central version and not the Netgear Armor version.