link smart parental controls to a new router

[mwebster2]

I am paying for smart parental controls and had to replace my orbi router due to hardware failure.  My smart parental controls account is linked to my old router.  How do I change that and link it to my new router so that I can get the functionality I'm paying for?

Since I'm paying for the smart parental control service, is there a way I can get support from netgear?

Thanks for any help.

[CrimpOn · Accepted solution]

Having never subscribed myself, I would probably start here:

https://kb.netgear.com/000063635/How-do-I-get-help-with-my-NETGEAR-subscription-service 

One would hope you cannot be the only customer who has changed hardware.

[CrimpOn · Accepted solution]

Having never subscribed myself, I would probably start here:

https://kb.netgear.com/000063635/How-do-I-get-help-with-my-NETGEAR-subscription-service 

One would hope you cannot be the only customer who has changed hardware.

[mwebster2]

Thanks for your reply.  I did get netgear phone support who are attempting to transfer my subscription to the new router.