NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Antivirus alert: Doc.Malware.Sagent-6865733-0
ReadyNAS 314 - Fw 6.9.5
After last update of antivirus engine (Feb 24, 2019), i recive alert "System: Antivirus scanner found a threat (Doc.Malware.Sagent-6865733-0)" on every winword document ...
Same issue. I actually scanned the files with ClamXAV, which is a macOS frontend for ClamAV, and the files were shown to be clean. So I'm not sure what's going on. But the alerts are driving me a bit mad too.
Hi again. Good news, yesterday I updated the firmware to my NAS and for 24hrs+ the have been no more alerts. My email is quiet again! As far as I tell, that had been the only change I have made. Firmware update was not significantly, went from 6.9.4 to 6.9.5 (I think). Maybe it has paused and I'll eat me words tonight, but I have given it more than 24hrs and so far so good.
GKCanada wrote:
Hi again. Good news, yesterday I updated the firmware to my NAS and for 24hrs+ the have been no more alerts. My email is quiet again! As far as I tell, that had been the only change I have made. Firmware update was not significantly, went from 6.9.4 to 6.9.5 (I think). Maybe it has paused and I'll eat me words tonight, but I have given it more than 24hrs and so far so good.Yesterday was released new Antivirus scanner definition updated 58.25372 and resolved exploit (not firmware)
tecniciCaq wrote:
Yesterday was released new Antivirus scanner definition updated 58.25372 and resolved exploit (not firmware)
Certainly it was ClamAV's issue. Upgrading the firmware would trigger apt-get updates though, so it could have gotten the new definitions onto the NAS more quickly.
Hi Everyone,
It looks like my issue may be resolved. It appears for me, a check is done for virus definition updates at 2:45pm PST on a daily basis. Yesterday at that time, a new virus definition file was installed, 58.25372, which appears to have resolved the false positive. Since that was installed I have not seen one entry in the logs for the Doc.Malware.Sagent-686733-0 malware. It looks like this should resolve the problem for those experiencing the issue.
Unfortunately, there is no mechanism to force a check for an updated virus definition file and install it if there is one. That would be a nice addition and not have us wait for the system to do it on its own. Just think about an actual virus or malware infection and having to wait a day when a fix is available to stop an infultration. Not a good way to manage things.
NETGEAR Academy
Boost your skills with the Netgear Academy - Get trained, certified and stay ahead with the latest Netgear technology!
Join Us!
