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Rif.: Error - Trust anchor for certification path not found

JVand
Tutor

Error - Trust anchor for certification path not found

I regularly remotely download files from my NAS to either my phone or tablet using the Android ReadyCloud app.  Recently I have been unable to do so due to an error - "Trust anchor for certification path not found".  This happens on both devices and I have made sure they are both fully updated.  I also uninstalled and reinstalled the app but that didn't help.

Does anyone have any suggestions on how to fix this?

Thanks

Model: RN31400|ReadyNAS 300 Series 4- Bay (Diskless)
Message 1 of 29

Accepted Solutions
YeZ
NETGEAR Expert
NETGEAR Expert

Rif.: Error - Trust anchor for certification path not found

The certificate issue should be resolved on the server side, please check your Android app, it should be working now. 

Thank you all. 

View solution in original post

Message 22 of 29

All Replies
christian79
Initiate

Rif.: Error - Trust anchor for certification path not found

I've the same problem...

 

Who can help us?Smiley Sad

Message 2 of 29
manuCardoen
Initiate

Rif.: Error - Trust anchor for certification path not found

Indeed. Same problem.

I have tried reinstalling the app, clearing the cache, and clearing the application's settings.

I've checked my phone's root certificates and all the ones that are available to use are switched "ON".

Message 3 of 29
Sengineer
Tutor

Rif.: Error - Trust anchor for certification path not found

Having the same problem here too.

 

Its probably that netgear have failed to update a root certificate and the mobile app is still refering to the old now expired certificate.

 

Theres some info here on it https://httptoolkit.tech/blog/android-11-trust-ca-certificates/ 

 

 

 

Message 4 of 29
TanelMichael
Tutor

Re: Error - Trust anchor for certification path not found

Same here. Been since Nov 8th from what I can tell.
Model: R7000|AC1900 Smart WIFI Router
Message 5 of 29
YeZ
NETGEAR Expert
NETGEAR Expert

Re: Error - Trust anchor for certification path not found

Thank you all, we'll investigate this issue. 

Message 6 of 29
Parish31
Initiate

Re: Error - Trust anchor for certification path not found

I have the same issue and wonder whether it is linked to a software update on my android a few days ago- all attempts to download files since the have failed with the same 'trust ancertificate cate' error message.
Message 7 of 29
TanelMichael
Tutor

Re: Error - Trust anchor for certification path not found

Good point. There was an Android security update release Nov 05/2020 and I recall having a reboot around then. Aligns pretty close to this issue.

Pixel 3XL phone.
Model: R7000|AC1900 Smart WIFI Router
Message 8 of 29
Sengineer
Tutor

Re: Error - Trust anchor for certification path not found

It's only sources where the CA certificate requires to be from a trusted source or has expired. We had this at work, once I found the actual issue was solved in fifteen minutes by requesting an updated certificate and applying.

 

Netgear will need to do the same thing with their APP and pubish the update in the App store.

 

If you're seeing it from website downloads then they will need to update their CA and or site certificate.

 

Message 9 of 29
bjmigrino
Initiate

Re: Error - Trust anchor for certification path not found

how to resolve this issue?

Message 10 of 29
chinamanuk
Initiate

Re: Error - Trust anchor for certification path not found

I have the same problem, can't upload or download from Android phone, app show error java.security.cert.CertPathValidatorException: Trust anchor for certification path

 

Model: RND2120|ReadyNAS Duo 2TB (2 X 1TB)
Message 11 of 29
Philip76
Initiate

Re: Error - Trust anchor for certification path not found

I have the same issue as everyone else since the update, any news on a fix?


@JVand wrote:

I regularly remotely download files from my NAS to either my phone or tablet using the Android ReadyCloud app.  Recently I have been unable to do so due to an error - "Trust anchor for certification path not found".  This happens on both devices and I have made sure they are both fully updated.  I also uninstalled and reinstalled the app but that didn't help.

Does anyone have any suggestions on how to fix this?

Thanks


 

Message 12 of 29
Samuriami
Initiate

Re: Error - Trust anchor for certification path not found

I also have this issue. I'm unable to download from readycloud app or upload files to my Nas. Anyone find a solution yet?
Message 13 of 29
RicLaghi
Tutor

Rif.: Error - Trust anchor for certification path not found

Same problem , have someone found solution about this

Regards

Riccardo

Model: RN10400|ReadyNAS 100 Series 4- Bay (Diskless)
Message 14 of 29
YeZ
NETGEAR Expert
NETGEAR Expert

Rif.: Error - Trust anchor for certification path not found

We are investigating this issue. 

At the same time, you can use https://readycloud.netgear.com the web server to download/upload files, it's not as convenient as throught the app on a mobile device, but there is no other workaround at this moment. 

 

Message 15 of 29
Spitman
Aspirant

Rif.: Error - Trust anchor for certification path not found

Same here. Still waiting for app update.
Message 16 of 29
BeekeeperIan
Aspirant

Rif.: Error - Trust anchor for certification path not found

Same for me ..... let's hope netgear can fix this quickly
Model: EX7700|AC2200 Nighthawk X6 Tri-Band WiFi Mesh Extender, R8000|Nighthawk X6 AC3200 Smart WIFI Router
Message 17 of 29
rodcrit
Luminary

Rif.: Error - Trust anchor for certification path not found

Hi:

I am joining this discussion because I have the same problem and hope this entry will cause a response to me if and when corrected.   I hope it will not be too long as no backup of my phone media at the moment.

Rod

Model: RN20442D|ReadyNAS204 4-Bay 4x2TB Desktop Drive
Message 18 of 29
Ian58
Aspirant

Re: Error - Trust anchor for certification path not found

Same problem for the past week, java.security.cert.CertPathValidatorException: 

Trust anchor for certification path not found

 

Re installed app and Restarted NAS, still the same problem.

 

 

Model: RN21400|ReadyNAS 214 Series 4- Bay (Diskless)
Message 19 of 29
StephenB
Guru

Re: Error - Trust anchor for certification path not found


@Ian58 wrote:

 

Re installed app and Restarted NAS, still the same problem.

 


As posted earlier in the thread, this is something Netgear has to fix.  Reinstalling, etc won't do it.

Message 20 of 29
Mr_Wonka
Tutor

Rif.: Error - Trust anchor for certification path not found

Same problem all devices since 7th of November. Only access via LAN.

 

Please provide an update ASAP


Model: RN426|ReadyNAS 426 – High-performance Business Data Storage - 6-Bays
Message 21 of 29
YeZ
NETGEAR Expert
NETGEAR Expert

Rif.: Error - Trust anchor for certification path not found

The certificate issue should be resolved on the server side, please check your Android app, it should be working now. 

Thank you all. 

View solution in original post

Message 22 of 29
bjmigrino
Initiate

Rif.: Error - Trust anchor for certification path not found

Thank you!! It is working now
Message 23 of 29
Parish31
Initiate

Rif.: Error - Trust anchor for certification path not found

Fixed !! Many thanks.
Message 24 of 29
RicLaghi
Tutor

Rif.: Error - Trust anchor for certification path not found

All Fixed !!!!

Very good !!!

Model: RN10400|ReadyNAS 100 Series 4- Bay (Diskless)
Message 25 of 29
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