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Mingus's avatar
Mingus
Aspirant
Apr 14, 2017

Plex app non-functional since OS Reboot of ReadyNAS 204

 

I've been having issues with my ReadyNAS 204 for the past 2 weeks now - I resolve one issue and another one pops up!

 

I am using the latest firmware 6.6.1 and these issues appeared 'out of the blue' - unrelated to me upgrading either firmware or any of my apps.

 

I primarily use my ReadyNAS as a Plex server and the only active apps are Plex (for RN2xx), PlexPy and Transmission.

 

Initially, about 2 weeks ago, I suddenly was locked out of the online Admin page. My password had not changed, but all of a sudden it was not being recognised. The login panel would pop-up repeatedly and would finally dump me into the Password Recovery screen. I would answer the security question, but I would be told it was incorrect (which it clearly wasn't).

 

Throughout this time Plex and Transmission functioned perfectly (although I couldn't add new content via the Admin page). My shares and data were all accessible via Finder (I'm on a Mac with 10.12.4 Sierra).

After searching the forums and exhausting other options I performed an OS Reset. This obviously returned my username and password to default and access to the Admin Page was restored.

 

I thought that that was the end of my problems, but now I found that the Plex app (which was working just fine before the OS Reset) would no longer work. Further reboots had no effect. Toggling the app off/on did nothing. Attempts to upload the most recent Plex app failed (I'm currently on version 1.4.2.3400-ab906953b which is very recent and had been working fine).

 

RAIDar diagnostics shows "no errors found" but on occasion when I attempt to turn on the Plex app I will get a "bad NML call" error.

 

I've trawled through these forums for a fix but I'm still at a loss. These issues happened spontaneously and are not related to me doing any mucking around with the system, so I'd appreciate some assistance from Netgear in getting this sorted.

 

Thanks.

17 Replies

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  • StephenB's avatar
    StephenB
    Guru - Experienced User

    You might try updating to 6.7.0 (which is released).  Another possibility is that you could manually over-install 6.6.1 (using the manual firmware install link on system->settings).

    • Mingus's avatar
      Mingus
      Aspirant

      Hi Stephen,

       

      Thanks for your quick response - much appreciated!

       

      I was unable to find firmware 6.7 (and the auto update says I have latest version), so I went ahead and manually over-installed 6.6.1.  Unfortunately, made no difference at all - Plex still won't start up and still won't allow me to update the Plex app.  I had also considered removing the Plex app (and then reinstalling later), but that also fails.

       

      I'm willing to try upgrading to 6.7 but I suspect it won't be a fix because whatever is causing an issue for me doesn't seem to be affected by firmware changes...

      • StephenB's avatar
        StephenB
        Guru - Experienced User

        Mingus wrote:

        I'm willing to try upgrading to 6.7 but I suspect it won't be a fix because whatever is causing an issue for me doesn't seem to be affected by firmware changes...


        I just saw a post from JennC saying Netgear had pulled 6.7.0, and that does appear to be the case.  The manual download links no longer function.

         

        There is one other user who recently reported this issue, and when he disabled the AV service he was able to uninstall plex.  So maybe try that, and then see if uninstall/reinstall works.

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