RDN4000 v3 can't be seen on the network.

[kjedrusiazk]

I actuall have v3 with 4 1TB drives installed and it has been working well.

The cable company router took a power hit during a storm and blew out a network port, that it turn might have taken out the network port on the ReadyNAS.  The link lig comes on.  The front screen shows the correct IP address.  I have moved the cable to several different ports and also tried going through a switch.  I can't ping the device or get to the admin page via browser.

Are there even parts available for this unit?  I would love to be able to retrieve the contents of the volumes,

Or is there a replacement device I could put the drives into that would recognize the existing data?

Thanks in advance.

[StephenB · Accepted solution]

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@kjedrusiazk wrote:

I actuall have v3 with 4 1TB drives installed and it has been working well.

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Though this is often confusing, as far as the forum is concerned you have a v1.  More pedantically, you have hardware revision 3 of the original NV+.  The "NV+ v2" is a different platform that uses an ARM processor instead of a Sparc.  Your NAS runs 4.1.x firmware, the "NV+ v2" runs 5.3.x.

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@kjedrusiazk wrote:

The front screen shows the correct IP address. 

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Did you assign a static IP address to the NAS (in frontview)?

Have you tried RAIDar, and see if it can discover the NAS?  https://kb.netgear.com/20684/ReadyNAS-Downloads#raidar

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@kjedrusiazk wrote:

Are there even parts available for this unit?  I would love to be able to retrieve the contents of the volumes,

Or is there a replacement device I could put the drives into that would recognize the existing data?

Netgear doesn't carry parts for it (and it went end-of-life back in 2011).

If you can connect the drives to a PC, (either with SATA or a USB adapter/dock) then you can get the data using RAID recovery software.  https://www.r-studio.com/

If you are comfortable with linux, it is also possible to mount the array using linux command lines.

If you purchase a new ReadyNAS, Netgear paid support can temporarily mount the array, so you can offload the data.  I don't know what they charge for that service.  https://kb.netgear.com/29876/ReadyNAS-Migrating-disks-from-RAIDiator-4-1-or-RAIDiator-5-3-to-ReadyNA...

[StephenB · Accepted solution]

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@kjedrusiazk wrote:

I actuall have v3 with 4 1TB drives installed and it has been working well.

---

Though this is often confusing, as far as the forum is concerned you have a v1.  More pedantically, you have hardware revision 3 of the original NV+.  The "NV+ v2" is a different platform that uses an ARM processor instead of a Sparc.  Your NAS runs 4.1.x firmware, the "NV+ v2" runs 5.3.x.

---

@kjedrusiazk wrote:

The front screen shows the correct IP address. 

---

Did you assign a static IP address to the NAS (in frontview)?

Have you tried RAIDar, and see if it can discover the NAS?  https://kb.netgear.com/20684/ReadyNAS-Downloads#raidar

---

@kjedrusiazk wrote:

Are there even parts available for this unit?  I would love to be able to retrieve the contents of the volumes,

Or is there a replacement device I could put the drives into that would recognize the existing data?

Netgear doesn't carry parts for it (and it went end-of-life back in 2011).

If you can connect the drives to a PC, (either with SATA or a USB adapter/dock) then you can get the data using RAID recovery software.  https://www.r-studio.com/

If you are comfortable with linux, it is also possible to mount the array using linux command lines.

If you purchase a new ReadyNAS, Netgear paid support can temporarily mount the array, so you can offload the data.  I don't know what they charge for that service.  https://kb.netgear.com/29876/ReadyNAS-Migrating-disks-from-RAIDiator-4-1-or-RAIDiator-5-3-to-ReadyNA...

[kjedrusiazk]

Grabbed RAIDar will see if that might find it and go from there.

Thanks!