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RN316 Stuck at Booting 99% immediately after firmware update
I am desperately seeking a solution to this issue.
I updated the firmware on my RN316 a few days ago. I had not used the admin panel on the NAS since that time. But, I booted it today and, the admin panel was completely unavailable. The front panel was unresponsive as well. I have recollection of which version I updated to. But, it is the latest as of last week. And, I updated from the previous version which was a HOTFIX version of some type.
SO... in typical panic mode, I tried a shutdown reboot (knowing it would likely trigger a rebuild)
But, NOW it is stuck at 99% on bootup. I can get the front panel to show "upnphttpd.service". But, have no idea what to do with that information. Is there ANY hope for the twelve Tb of data or has Netgear finally burned me so bad that I will never buy again.
Support is not available in any way, shape or form for this machine. Typically, NetGear refuses to help fix that which THEY have screwed up unless I dole out almost $200 to their support desk... Never buying NG again. This is the third time they have hung me out to dry with firmware updates that KILL.
The data would be in a home share with its own user account.
Ok. Then if you can access the NAS volume with finder using the NAS admin credentials you'd see a home folder in volume. Inside that you should see the home share. It would be possible to move the files into a new share, which would give you access.
Though something clearly is corrupted (since the account went missing). So Netgear support is probably the safest avenue.
Re: RN316 Stuck at Booting 99% immediately after firmware update
Well, nevermind that... on subsequent reboot, it hangs at 92% at the plex media server....which it would not even show on the apps screen before. I made a note to reinstall it later... But, now it is causing the boot to freeze up again.
CAnnot even access logs via RAIDar this time.
i swear you need a full-time IT staff to deal with all of NG's screwups.
Re: RN316 Stuck at Booting 99% immediately after firmware update
Seems it eventually gave up on that last hangup as well. But, there are none of the usual signs of life. I am managing to access some of my photo files from a finder session. I can't access the admin. But, at least photos of the last 10 years of world travels will be safe if this copy actually completes,
The rest of the massive data set is still in limbo. If I could just restore my user account I could go get a second NAS and offload the data to that (I know better than to try and recreate the user account through admin even if it were available.)
I don't have the expertise to do any more. And, you may be correct about being forced to pay for NG support. I may have no other option... objections are a luxury at this point.
I wonder if a USB restore to the previous 6.9.4 firmware would put things back to where they belong.
If I could just restore my user account I could go get a second NAS and offload the data to that (I know better than to try and recreate the user account through admin even if it were available.)
Is the data in your home share, or is it in a public share?
The data would be in a home share with its own user account.
Ok. Then if you can access the NAS volume with finder using the NAS admin credentials you'd see a home folder in volume. Inside that you should see the home share. It would be possible to move the files into a new share, which would give you access.
Though something clearly is corrupted (since the account went missing). So Netgear support is probably the safest avenue.
Re: RN316 Stuck at Booting 99% immediately after firmware update
Thank you for pointing that out!
I had not put on my Linux hat for this and, never thought to dig down the hierarchy and see if the volumes were hidden in there. I am used to seeing them in the top level when logging in - though obviously, that won't be happening soon.
I am at work now. But, look forward to finding these folders and moving them tonight.
I certainly hope they are in there somewhere. The NAS reports 9Tb in use which, is what it should be. So, the data are definitely in there somewhere.
The NAS is sitting at 6.9.5 right now. Once I manage to move these files, I will perform a USB update to 6.10.1 since they claim to have fixed the apache and network issues. I will post an update after the ordeal is over.
The NAS is sitting at 6.9.5 right now. Once I manage to move these files, I will perform a USB update to 6.10.1 since they claim to have fixed the apache and network issues. I will post an update after the ordeal is over.
Note that you will be moving them between subvolumes - which turns into a copy/delete operation. If snapshots are enabled on the home share, then that will create a huge problem. The solution is to copy the files with cp --reflink. This uses the CoW feature of BTRFS - so there will be no increase in on-disk space. They'll be in both locations - something you can take care of after you restore normal access.
Ideally you'd copy them this way to an existing share (either the admin home share, or a public share).
Good luck, and please do keep us updated on the outcome.
Re: RN316 Stuck at Booting 99% immediately after firmware update
Again; thank you for reminding me of those home folders. I was indeed, able to access them. And, am currently in the process of offloading the data to two new Barracuda 8Tb drives that I popped in to one of my Hackintosh systems just for this purpose.
The process is estimated at 12 hours. But, once complete, I will have no reason not to completely reset this RN316 to begin again. Lesson learned. And, fortunately in my absense from the tech world, they have came out with some MASSIVE and inexpensive drives. So, no more excuses not to keep two copies of everything around.
Re: RN316 Stuck at Booting 99% immediately after firmware update
This system was factory reset today with 6.10.1.
I thought this would be the end of the nightmare......
But, NetGear incompetance has struck again.
The apps section is totally dead! Nothing is shown there whatsoever. So, cannot install any of my apps....
THEN....
After setting up the shares and network as well as firming up my desired permissions on each , the last thing I did was change the admin password from the default.
BIG mistake!
Now, I cannot access the admin system at all (and, yes! I am using the correct password). I also tried using the default password to no avail. Then the system LOCKED OUT the admin account with a time-out. I had set up password recovery as part of the set up... But, I get an error that simply says "Password recovery has failed". Niiiice Netgear... Nice work. /sarcasm
Why oh WHY can't Netgear do ANYTHING right? This is becoming a clown show!
Re: RN316 Stuck at Booting 99% immediately after firmware update
Advice for anyone landing in this situation.
1) Don't get emotional (My first mistake) And, use another computer to access your shares and, offload your data to other systems. DO NOT DELETE the data from the NAS. It might still come back after step 4. 2) Make yourself a USB boot stick from the instructions located here. Just in case things go pear-shaped BUT, 3) First boot your RN3xx, RN4xx, or RN7xx system using the "reset button" boot procedure located here. 4) From the boot menu, select "Reinstall" of the OS. 5) Once restore is complete, try to log in. 5a) If you can log in, immediately restore your network settings. IMPORTANT: If you were using STATIC settings and/or a link aggregation, I would choose a different IP address than the one previously used.
6) If you LOST your user account(s) AND can remember your UID(s), try recreating your User Account. In my case, my data was still there after these steps. (I just happened to remember that my UID was 101.) 6a) If you just cannot restore access to the admin system, use that handy little USB restore stick you made in step one and use it to restore the system to whatever version you chose during the USB's build process
7) OK. After this, hopefully, you will not have the admin account LOCK problems that I had. I believe this was due to other devices on my network trying to log in repeatedly. So, make sure nothing else is trying to access the server. All they have to do is fail 5 times and you are locked out. (That's why I decided to change the IP address of the machine) This is ultimately how I managed to get things back to working properly.
I know there are quite a few having problems with the whole 6.9.x --> 6.10.0 firmware update drama. But, while your mileage may vary, this is how I finally got it done.
