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Forum Discussion
ReadyNAS 104 Slow file transfer and access
For the last 2 days I'm having problems with my READYNAS 104 v6.10.10 which has 4 x 2Tb drives in. I cannot access the admin page via 192.168.1.2 which sticks at the splash screen. I can see all th...
Thanks. I'll leave it a couple of days without doing anything. I assume that should be long enought?
Spanfan wrote:
Thanks. I'll leave it a couple of days without doing anything. I assume that should be long enought?
It should be.
If you can download the logs via RAIDar, you should be able to see if there are drive errors. But whatever is bogging down the GUI may make that impossible, too.
If you do get into the GUI, one of the first things to do is go to the Settings page and enable SSH. SSH is a way to access the Linux command line and takes far fewer resources than the GUI. So it will be a good tool in case this happens again.
Nothing happens when I try to download logs from Radarr.
I did manage to get into the Admin page yesterday but nothing showed other then top menu whichever menu item I selected, no shares or settings etc so I wasn't able to check or change anything.
In case SSH is enabled how do I access it?
Spanfan wrote:
In case SSH is enabled how do I access it?
You would have had to enable it, so it almost certainly isn't.
I generally open CMD on a Windows PC, and then enter ssh root@nas-ip-address (using the real NAS IP address). Then enter the NAS admin password.
That you even got that far is a good sign -- it makes it more likely that a drive error is causing the problem, though it could be that your OS partition is filling up.
Once the drive accesses have settled down, if you still can't get to the GUI or download logs, you can shut down and test the drives using a PC. Or, you can try powering up in read-only mode with each set of 3 of the 4 drives.
I'll leave it overnight again and if no change give the read-only /remove disk a try.
Update,
No change this morning so I shut down, removed one disk then rebooted into Read Only mode. It takes ages to shutdown and reboot but when it had done so it said Data Degraded so I shut down again, put the disk (4Tb) back in and booted normally which restored it to where it was when I started. I repeated this sequence on a second disk and got the same Data Degraded message but it then started to "Recover Data". It looks like this is going to rake ages, it's been going for about 90 minutes already and is only on 0.15%.
Not sure if this is a good or bad sign.
Spanfan wrote:
No change this morning so I shut down, removed one disk then rebooted into Read Only mode. It takes ages to shutdown and reboot but when it had done so it said Data Degraded so I shut down again,
That was precisely normal. It was degraded because you removed a disk. You should have grabbed the log zip and made a backup.
Try powering down and removing that first disk again. Then boot up read-only, and get the log zip from the web ui. And if the volume is mounted, back up the critical data.
I can't get the logfile. That's the problem, I'm not able access the Admin page via the web or Raidarr.
If removing the first drive didn't give you access to the GUI, then keep trying each set of three. As long as you boot in read-only mode and add/remove with power off, the drives won't get out of sync from the removals.
That's the plan but presumably have to wait for the Recover Data on the second disk I removed to complete, currently on 0.24 % after 3 1/2 hours.
Yes. it was just as previously, the Splash screen eventually appears but nothing else.
It's still plodding on with Recover Data, after 24 hours it's only on 2.3%. Presumably I have to wait until it finishes before doing anything else?
Spanfan wrote:
It's still plodding on with Recover Data, after 24 hours it's only on 2.3%. Presumably I have to wait until it finishes before doing anything else?
It's not at all clear what has gone wrong. Normally you'd expect a disk-related problem to be resolved when you rebooted in read-only mode with a disk missing. But that didn't happen in your case.
More experimentation (doing this same procedure with each of the disks removed) could be productive. But interrupting whatever is going on over and over risks doing more damage. So it's hard to know what the best strategy is.
One alternative would be to purchase a 4-bay USB enclosure and a license for ReclaiMe software. Then power down the NAS and connect the disks to the USB enclosure. If ReclaiMe can find the files, you could then use it to offload them to other storage.
Unfortunately the NAS is my main media storage, also used for key folder backup and with 4x4Tb disk in it I have nothing anything like that capacity to offload to.
Your other suggestion is a possibility but the cost of the usb enclosure and software licence and no guarantee it would work make it an expensive gamble.
Looks like I have to leave it until it finishes this Recover Data then start again on the disk removal/Read Only reboot etc in the hope of getting access to the log file
Spanfan wrote:
Unfortunately the NAS is my main media storage, also used for key folder backup and with 4x4Tb disk in it I have nothing anything like that capacity to offload to.
Your other suggestion is a possibility but the cost of the usb enclosure and software licence and no guarantee it would work make it an expensive gamble.
Looks like I have to leave it until it finishes this Recover Data then start again on the disk removal/Read Only reboot etc in the hope of getting access to the log file
Another thing that could be done is to reboot the NAS in tech support mode. Then access the linux command line using telnet, and attempt to troubleshoot.
The challenge there is that you have no experience with linux - and making a mistake in the linux commands could easily do more damage.
Yeah, that sounds way beyond me!!😀
Recover Data still progressing very slowly 4.1% this morning so at this rate could take a month.
To my surprise I found a NAS log file in one of my folders so my attempts to generate it from the NAS must have been successful though there was no indication that it had been downloaded.
I've tried to attach it but apparently zip files aren't allowed. Any way I can share it on here?
Spanfan wrote:
I've tried to attach it but apparently zip files aren't allowed. Any way I can share it on here?
Put it into cloud storage (dropbox, google drive, etc), and send me the link in a private message (PM) using the envelope icon in the upper right of the forum page. Make sure the link permissions are set so anyone with the link can download.
Done, hopefully correctly.
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