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Forum Discussion
Airprint setup
When I try to set up my printer with the Airprint tab it tells me to have Itunes and Adobe reader installed and then refreshed. I have done that, installed most recent firmware, rebooted and that mes...
Hi MaryAnnB,
1. What is the model number and firmware version of your router?
2. Have you tried uninstalling and re-installing the Genie app?
3. Have you tried using another computer that has the Genie app installed?
4. What are the iOS devices that you are trying to use?
5. What is the iOS version of your device?
Regards,
Dexter
Community Team
Ok, so I set up the printer with my laptop that has Windows 7, and it worked fine! My Iphone found the printer and I was able to print. I even uninstalled the printer and reinstalled but didn't change anything. I can print fine from the computer, and it is listed in the Genie app but by phone can't find it. Guess I'll have to buy an Airprint printer because I don't want to leave my laptop on. Don't know if it's some quirky thing with Windows 10 or what, frustrating!!