NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Can’t log out from Nighthawk app
I am unable to log out from the mobile app. I logged into the app, completed what I needed to do. When I went to log out, there was no “logout” option.
I closed & re-opened the app, and found that I was still logged in. I deleted the app & reinstalled it. Logged in (If you delete & reinstall, all of your set up and devices are still there. You don’t need to set everything up again). After logging in, the log out option was available. But the “logout” button does not work.
I closed & re-opened the app, and found that I was still logged in. I deleted the app & reinstalled it. Logged in (If you delete & reinstall, all of your set up and devices are still there. You don’t need to set everything up again). After logging in, the log out option was available. But the “logout” button does not work.
11 Replies
Nt301Hwk98 wrote:
I am unable to log out from the mobile app. I logged into the app, completed what I needed to do. When I went to log out, there was no “logout” option.Which mobile app? (Orbi? Nighthawk?) And on what mobile device? (iOS? Android?)
And what Netgear device are you trying to manage?
Nighthawk
iOS
Nighthawk R7450
Which bit are you trying to logout from?
In the Android version you have to back out using the on screen navigation. It will then ask me to conform that I want to log out.
The app is designed to remember your credentials and log back in when you start the app.
Has the behaviour of the iOS app changed since you started using it.
I've had the app since I bought the router. I have kept up with updates.
The behavior of the iOS app didn't occur until the day I posted the problem here.
I'm just waiting for customer support to reply with a solution.
Nt301Hwk98 wrote:
I've had the app since I bought the router. I have kept up with updates.
The behavior of the iOS app didn't occur until the day I posted the problem here.
I'm just waiting for customer support to reply with a solution.
Have you asked them? They aren't likely to respond here.
You should know that this community is essentially a user-to-user venue to talk about technical issues, with some input from a small band of Netgear techies.
Most of the answers come from fellow users who have no connection with Netgear. They just have a lot of collective experience and are familiar with the sort of problems that turn up here.
If you want "official" support then you should go through the right channels.
