EX2700 - Setup Genie Gets Stuck

I'm having this same issue, and the forgetting my original wifi network doesn't work. any other things I can do? I've reset my computer, extender, reset extender, and still just sits at the point where I name the extender. Hit continue and nothing happens. I have two of these I'm trying to set up for different areas of the house. I only have one plugged in at a time, and have alternated to see if there's a defect in the extender, but the same issue is happening with both. 

any help would be much appreciated.

Posts: 3

Registered: ‎2015-06-13

 

EX2700 - Setup Genie Gets Stuck

 

‎2015-06-14 09:05 AM

I had to replace my Comcast Router and am trying to reconfigure my extender. I did the reset before starting the process.

I get almost all the way through the Genie process, but when it gets to the screen to name the network, it won't continue past there. Tried on 4 different devices, gets stuck there every time.

It is maddening.

Anyone know how to force it past this point?

Thanks!

 

 

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Babylon5

NETGEAR Employee Retired

Posts: 2,314

Registered: ‎2014-12-19

 

Re: EX2700 - Setup Genie Gets Stuck

 

‎2015-06-14 10:02 AM

In the process of configuring the extender it’s quite possible that your computer will change its WiFi connection from the Extender and back to the Base Station. You can go to your WiFi configuration program (usually via the icon in the Task Bar) and instruct it to ‘Forget’ the base station WiFi connection, then it will not automatically switch from Extender to Base Station, you can reconnect to the Base Station later if you wish, you will just need to re-enter the passphrase.

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