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Forum Discussion

PD72's avatar
PD72
Follower
Nov 20, 2017

Loss of internet after enabling Circle by Disney on R7000

I enabled Circle by Disney on the R7000 but then started experiencing internet dropouts.   I have rebooted the router and the problem goes away for about an hour before dropping the internet again. ...
Troubleshooting
juched's avatar
juched
Apprentice
Dec 19, 2017
Same thing with this firmware. Circle causes internet to slow down and eventually stall.
dennisjm's avatar
dennisjm
Tutor
Apr 30, 2018

I just had my first incident of having to disable then re-enable Circle after serveral days of usage.  Symptoms are some websites still work and others stop working.

Cause is that DNS resolution stops working.

 

We just got this router for the soul purpose of having some parental controls and Circle seemed like a good choice but I can't say impressed with it so far.  Features are OK but if I have to restart it every few days I'm going to have to come up with something else.

 

Circle info:

Agent Version: 2.0.8.0
App Database Version: 1.2.4

 

Router Version: V1.3.1.26_10.1.3

R7000P AC2300 Nighthawk

 

 

  • juched's avatar
    juched
    Apprentice
    Apr 30, 2018
    Do you have IPv6 enabled? Try turning it off. That made it stable for me.

    Circle doesnt support IPv6 anyways, i have switched to a real circle device and it just down converts IPv6 requests to IPv4 ones anyways.
  • dennisjm's avatar
    dennisjm
    Tutor
    Apr 30, 2018

    I"m afraid no, ipv6 hasn't ever been enabled.

  • dennisjm's avatar
    dennisjm
    Tutor
    May 02, 2018

    Here we are a couple days later.  Time's up for stable use. Had to turn circle off then back on again.  Same problem.  DNS resolutions stops working.

  • amorey's avatar
    amorey
    Initiate
    Oct 23, 2018

    I have similiar issues since enabling Circle.

    I have tried Circle in the past and had grief. 

    Need to enable again to control the kids access and unhappy to report that previous issues still exist.

     

  • dennisjm's avatar
    dennisjm
    Tutor
    Oct 23, 2018

    I haven't had the issue "yet" on the latest firmware.  Been running V1.3.1.44_10.1.23 for a week or so.

    Before that I was able to run a previous version of the firmware without issue.

     

    1.3.0.20 -> I ran this for a number of months without issue.

    1.3.1.26 -> is the version that kept needing a reboot to restore internet activity w/ circle enabled.

  • Beykeysr's avatar
    Beykeysr
    Aspirant
    Jan 11, 2019
    Have you been having good luck after using the separate circle device?
  • hijik's avatar
    hijik
    Aspirant
    Jan 14, 2019

    we use the feature which is imbedded into the router -not a seperate device