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Forum Discussion
Must RAX45 have VPN enabled to use the Nighthawk app when away from home network?
Must RAX45 have VPN enabled to use the Nighthawk app when away from home network?
I am traveling and trying to use the Nighthawk app to reset some access control. But the app is saying the router can't be reached.
I have successfully used the app a lot. This is new and I am wondering if it was because the VPN service is disabled.
I'm hoping maybe the router is just frozen and needs a power cycle, which a friend can do for me. But talking them through making a wired connection and accessing the admin page would be a lot more hassle.
TIA
I am traveling and trying to use the Nighthawk app to reset some access control. But the app is saying the router can't be reached.
I have successfully used the app a lot. This is new and I am wondering if it was because the VPN service is disabled.
I'm hoping maybe the router is just frozen and needs a power cycle, which a friend can do for me. But talking them through making a wired connection and accessing the admin page would be a lot more hassle.
TIA
3 Replies
You should be able to access it away from home is anywhere access is enabled.
Thank you. I thought so. I'll have a friend power cycle it and see if that works.
That worked for me with the Anywhere Access app. I can now see the router.
The reason I was needed to do this is because I f'd up and turned off the VPN service, locking myself out while I'm away.
I also have Access Control turned on. Now that the router is back online, I'm wondering if I can use Anywhere Access to allow a new device to connect, even though I'm not myself able to access the home network.
I seem to recall that in the Device Manager section of the Anywhere Access Nighthawk app, an attempt to connect would show up and I could grant access in the app. Am I remembering correctly, or just wishful thinking?
I would just give it a try, but a neighbor is doing this for me and I don't want to keep asking them to try to connect and waste their time.
