NetGear app "We can't find your router"

Question

It seems everytime I have to open the NightHawk app it is a battle. It has truly made my want to never by something that requires this app again. I have not even had the device for a year, and it has been a struggle, when I have never had to experience this kind of service before.

I am simply trying to plug in a WiFi extender and connect it to my network.

I got the extender working at first purchase, it went out on me, so I reset it. Big mistake, now I have no idea how to navigate the errors that come up, and EVERY solution I have found online does not work.

Every time I open the app I first get the message "We can't find your router."

FURRYe38 · Answer

What mobile device are you using?&nbsp;
FYI:&nbsp;
https://community.netgear.com/t5/Nighthawk-App/NETGEAR-Mobile-Applications-and-Apple-Devices-FAQ/td-p/2220015/jump-to/first-unread-message
Be sure Local Network is enabled under the NH app settings on the apple device if your using Apple.&nbsp;
https://community.netgear.com/t5/Orbi-App/Orbi-Web-Page-and-Orbi-app-Access-Status/m-p/2227382/highlight/true#M5440
&nbsp;
Try this as well:
https://community.netgear.com/t5/Nighthawk-App/Nighthawk-app-not-connecting-but-Wi-Fi-works-gt-Try-This/m-p/2216645/highlight/true#M14022
&nbsp;
What model router do you have?&nbsp;

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NetGear app "We can't find your router"

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