Orbi WiFi 7 RBE973
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NetGear app "We can't find your router"

iNeedSupport
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NetGear app "We can't find your router"

It seems everytime I have to open the NightHawk app it is a battle. It has truly made my want to never by something that requires this app again. I have not even had the device for a year, and it has been a struggle, when I have never had to experience this kind of service before. 

 

I am simply trying to plug in a WiFi extender and connect it to my network.

 

I got the extender working at first purchase, it went out on me, so I reset it. Big mistake, now I have no idea how to navigate the errors that come up, and EVERY solution I have found online does not work. 

 

Every time I open the app I first get the message "We can't find your router."

 

 

 

 

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FURRYe38
Guru

Re: NetGear app "We can't find your router"

What mobile device are you using? 

FYI: 

https://community.netgear.com/t5/Nighthawk-App/NETGEAR-Mobile-Applications-and-Apple-Devices-FAQ/td-...

Be sure Local Network is enabled under the NH app settings on the apple device if your using Apple. 

https://community.netgear.com/t5/Orbi-App/Orbi-Web-Page-and-Orbi-app-Access-Status/m-p/2227382/highl...

 

Try this as well:

https://community.netgear.com/t5/Nighthawk-App/Nighthawk-app-not-connecting-but-Wi-Fi-works-gt-Try-T...

 

What model router do you have? 

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